Edit Product

Use the Edit Product page to modify an existing product. The Product Editor allows you to quickly move between the many options and settings for a product and make changes to only those settings you want to change.

When you change a deployed product, Global Commerce creates a new version of that product and assigns the Design status to that version. The latest version of the product will not be available on your website until you deploy the product. The last version of the deployed product remains on your website until you deploy the new version of the product. See the following topics for more information:

• How to view a product's version
• Product status
• Deploy Products

When you first open the editor, you will see some information on the product above the three tabs. This information tells you the ID and name of the product, the product status, and who last edited the product and when. You can also see the version of the product you are currently viewing.

When you apply a change to a deployed product, the system creates a new version of the product and assigns the Design state to it. The last deployed version remains visible on your site until you deploy the new design version.

Edit Product taskbar

Button	Description
Product List	Returns to the Products page. See Managing products for more information.
Copy	Allows you to copy the current product. See How to copy products for more information.
Retire	Allows you to retire the product. See How to retire products for more information.
View History	Allows you to view the change history for a selected offer product. See How to view a product's history for more information.
Revert Changes	Allows you to revert the product to the last set of deployed changes. Use this feature when you saved changes to the product that you do not want to keep. Important: When you revert changes, you essentially undo any changes made to the product since you last deployed the product. Only revert changes when you do not need to keep the product on your site. See How to revert changes to a product for additional information. You can also revert changes to a product from the Deploy Products page. See Deploy Products for more information.

Edit Product attributes

Attributes	Description
(<status>)	The status appears to the right of the product ID name in parenthesis at the top of the page. Example: The possible statuses are as follows: Design Deployed
Version	The product's version number. See Product versioning for more information.

Summary tab

The Summary tab shows a snapshot of your product.

Pod	Description
Basic information	Displays the basic information for the product, including the product image, name, SKU, and short description, thumbnail image, product image, and download name.
Performance	Past product performance. See How to view the product's performance for more information. Note: If the product has variations, the product performance information appears in the Variations pod. You must select a variation to see the performance for that product variation.
Product Combinations	Lists the product combination information (if applicable).
Variations	Lists the available variations for this product (if applicable).
Offers for this Product	Lists the available offers that you can apply to this product. These offers consist of the offers specifically created for the product and the offers created for all products in your store. Click the offer's name to view the offer on the Offer Details page.

Details tab

Use the Details tab to view and select settings for the product. You can also use this tab to preview, deploy, copy, revert changes, and retire the product.

The following table describes the taskbar on the Details tab.

Button	Description
Edit	Edit the product details.
Discard Edits	Discards unsaved changes to the product and returns you to the Products page.
Preview	A test version of your site and the product in a new window.
Save	Save changes to the product.
Deploy	Deploys the latest version of the product. See How to deploy products from the Edit Product page for more information. Note: You cannot deploy the product when the Deploy button is disabled. Check the product for errors. When you resolve the errors, the Deploy button will be enabled.

The following table describes the links on the Details tab.

Links	Description
Add/Remove Variations	Allows you to add or remove variations from a selected product. See How to add and remove variations for more information.
Add/Remove Locales	Allows you to add or remove locales from a selected product. How to add and remove locales for more information.
Add/Remove Settings	Allows you to add or remove settings from a selected product. See How to add or remove settings for more information.

The following table describes additional buttons on the Details tab.

Button	Description
Pricing	Allows you to edit the pricing for a selected product. See How to set a product's price for more information.
Digital Rights	Allows you to edit the digital rights for a selected product. See How to configure serial numbers for digital rights and How to configure unlock codes for digital rights for more information.
Fees	Allows you to edit fees for a selected product. See How to set up fees for more information.

Catalogs & Categories tab

Use the Catalogs & Categories tab to assign the product to catalogs and categories.

When editing catalogs and categories, note the following:

• Most stores have only one catalog. You can have multiple catalogs and assign the product to more than one catalog if needed.
• You can add products to multiple categories within a catalog.
• Price lists are associated with catalogs, so you must assign the product to at least one catalog to set the pricing for the product and have the product appear in your store.
• If you assign your product to multiple catalogs, you will have to set pricing in each price list.

How to search for a product

1. Select Catalog, Products, and click Manage Products. The Products page appears.

2. Complete the search fields under the Search tab and then click Search to locate the specific products. The results appear in the Products list.

3. Optional. To filter products by varying attributes:

   1. Select the product's variation attributes from the list. The varying attribute values appear under Search Results.
   2. Select the checkbox for each varying attribute you want to include in your search.
   3. To filter your results, enter a varying attribute value in the search field.

How to edit a product

To edit a product:

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab.

4. Choose the product or product variation you want to modify from the list under Choose a Product.

   If necessary, add or remove a variation from this list. See How to add and remove variations for more information.

5. Choose the locale from the list under Choose a Locale.

   If necessary, add or remove a locale from the list. See How to add and remove locales for more information.

6. Select a setting to edit from the Edit a Setting list.

   If necessary, add or remove a setting from the list. See How to add or remove settings for more information.

7. Complete the fields under the Details tab and click Save.

   See Details tab for more information.

How to add and remove variations

You can add or remove variations from an existing product.

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.

3. Click the Details tab.

   Tip: To view the name and ID of a variation, hover your cursor over the name under Base Product. A tooltip shows the ID and name of the variation.

   

4. From the Details tab, click Add/Remove Variations.
5. If prompted, click Yes to create variations now. The Add Variations dialog appears.

6. Choose one or more of the following options:

   • Add a variation:

     1. Click Add. The Attribute Values dialog appears.
     2. Choose one or both of the following options:
        • Click one or more fulfillment items from the Search Results column. The fulfillment items appear in the Selected Items column.
        • Click Create to create the variation (you can enter variation details at a later time) or click Create and Edit to create the variation and return to the Edit Product page where you can add the variation details.
     3. Click Done.
   • Delete a variation:

     1. Select the checkbox next to each variation or select the checkbox next to Variation ID to select all variations.

     2. Click Delete. The Live Change Warning dialog appears.

        

     3. Type user name as it appears in the dialog to verify that you want to make the change on your live store and click OK.
     4. Click Done.
   • Change how the base product is varied:

     Prerequisite: You must delete all existing variations before you can change how the base product is varied.

     1. Click Edit Variation Options. The Add/Remove Variations dialog appears.
     2. Select the checkbox next to each variation attribute you want the base product to vary and click Next.
     3. Select the checkbox next to each variation attribute you want to use for the fulfillment method and click Next.
     4. Click Finish.
   • Edit the template:

     Prerequisite: You must delete all existing variations before you can edit the template.

     1. Click Edit next to Template: Base Product.

     2. Select one of the following template options:

        • Keep Product in Current State (Variations Enabled)
        • Convert to an Individual Product
     3. Click OK, complete the prompts if applicable, and then click Save.
   • Set the ordering for variations:

     You can set the order for variations when you create a new product with variations or when editing an existing product with variations. The order of variations determines the order in which the variations appear on the shopper pages of your website.

     1. Click Ordering. The Order Variation Attributes dialog appears.
     2. Click the Up or Down arrows Sort Order under to move the variation attributes in the order you want them to appear on your website.
     3. Click Save.

How to add and remove locales

You can add or remove supported locales from an existing product. You can also change the default locale and set purchasing restrictions for the product to only the selected locales. See About localized products for more information.

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab.
4. From the Details tab, click Add/Remove Locales.

5. If prompted, click Yes to assume ownership of the product.

6. If required, select the Restrict Product Visibility and Purchasing to Supported Locales checkbox to limit the locales where the product can be seen or purchase to those selected in the window.
7. Select the checkbox next to each locale you want the product to support.
8. Select the Default option next to the locale you want to be the default for the product.
9. Click Save and then click OK.

See Supported Locales for more information.

How to add or remove settings

You can add or remove settings from a selected product.

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab.
4. From the Details tab, click Add/Remove Settings.

5. If prompted, click Yes to assume ownership of the product.

6. Select or clear the checkbox next to each option you want to add or remove. See Product Options for more information.

7. Click Save. The Live Change Warning dialog appears.

   

8. Type your user name as it appears in the Live Change Warning dialog to verify that you want to make the change on your live store and click OK. The following message appears:

   Changes to Product Settings were successfully saved.

9. Complete the fields associated with the selected settings.

See Product Settings for more information.

How to create a Flex Term renewal

To create a subscription that uses Flex Term renewal:

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.

3. Under Edit a Setting, click Subscription.

   

4. Scroll down to the Subscription pod, choose Flexible Term from the Payment Schedule drop-down list.
5. Select the number of billing cycles from the Number of Billing Cycles drop-down list.
6. Under Notifications, clear the checkboxes associated with Reminders for Automatic Renewals.
7. Choose one or more manual renewal reminders checkboxes associated with Reminder for Manual Renewals.
8. Select one or more checkboxes associated with Update Expired Credit Card to send credit card expiration reminders before billing events.
9. Click Save.

How to set a product's price

You can set a product's price. When you click Pricing in the taskbar, the pricing information for the product in each associated catalog appears.

When editing the pricing, note the following:

• The system organizes price lists by catalog. Most sites have only one catalog, but sites with multiple catalogs will see price lists organized by the catalogs for the site.

• The price list names and types appear in the gray bars that separate the price lists for the catalog.

• Each price list will contain a row where you can enter pricing for specific currencies supported by the list.

• The currency determines when the system uses pricing.

  Example: When you enter pricing for AUD (Australian dollars) that price will only appear to shoppers who are using the Australia locale.

1. Search for the product. See How to search for a product for instructions.
2. Select the product's name from the Products list. The Edit Product page appears.
3. From the Edit Product page, click Pricing on the Details tab. The Pricing page shows the price list for each catalog associated with the product.
4. In the Price field, enter the product's price for each currency. When editing the pricing, note the following:
   • There may be more than one price list so you may have to enter the same price for a single currency in more than one place.
   • If you do not enter a price for a currency in a locale, the system will use the price you set for the same currency type in another locale.
   • If you do not enter a price for a specific currency, the system will convert and use default locale's price.

5. To allow a price of zero, select Allow Zero.

   Example: The product is part of a promotion or will be a free/give-away product.

6. Click Save.

How to configure unlock codes for digital rights

You can configure the unlock codes for an existing product.

1. From the Details tab, click Digital Rights in the product taskbar. The Configure Digital Rights Management window appears and shows the Serial Numbers tab by default.
2. Click the Unlock Codes tab.
3. Select the Enable Unlock Codes checkbox.

4. Complete the fields that appear on the tab. See Unlock codes for more information.

5. Click Apply. Now you are ready to import or export the unlock codes you want to use. See Importing and exporting digital rights for more information.

How to configure serial numbers for digital rights

You can configure the serial codes for an existing product.

1. From the Details tab, click Digital Rights in the product taskbar. The Configure Digital Rights Management window appears and shows the Serial Numbers tab by default.
2. Select the Enable Serial Numbers checkbox.

3. Complete the fields that appear on the tab. See Serial numbers for more information.

4. Click Apply. Now you are ready to import or export the serial numbers you want to use. See Importing and exporting digital rights for more information.

How to set up fees

You can set a product's fees.

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab.
4. Click Fees on the Details tab. The Edit Product page lists the fees for the product.
5. Select the Reseller of Record (ROR) The entity that owns a product when executing a sale or transaction for that product. Reseller of Record is responsible for taxes, fees (in Europe only), and so on for a transaction. that contains the fees you want to modify for the product. The page refreshes to show the fees for the selected ROR.
6. Click Add to add a new fee for the selected ROR and follow the prompts.

How to add or remove a product from a category

You can add or remove an existing product from a category.

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Selected Catalogs & Categories tab
4. Click Edit.
5. Select or clear the checkbox next to the categories and catalogs you want to add or remove.
6. Click Save.

How to enable inventory management

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab and scroll down to Product Fulfillers.
4. Click Edit.
5. Click the Inventory Options link under the Inventory column. The Inventory Options dialog appears.

6. Choose one of the following Inventory Management options to you want to use to fulfill product orders:

   • Fulfiller Managed Inventory—Select this option when you want a designated fulfiller to manage your inventory.
   • Self-Managed Inventory—Select this option when you want to manage your inventory.
7. Click Apply to save your changes or click Save and Deploy to save and deploy your changes.

How to enable or disable backorders

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab and scroll down to Product Fulfillers.
4. Click Edit.
5. Click the Inventory Options link under the Inventory column. The Inventory Options dialog appears.

6. Select the Enabled option for Back Orders.

   Important: Self-Managed Inventory prevents the overselling of products. By enabling backorders for this product, the product may oversell.

7. Click Apply to save your changes or click Save and Deploy to save and deploy your changes.

How to enable or disable backorders for a product

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab and scroll down to Product Fulfillers.
4. Click Edit.
5. Click the Inventory Options link under the Inventory column. The Inventory Options dialog appears.

6. Choose one of the following options:

   • Enabled—Resume backorders when a product is out of stock.
   • Disabled—Suspend backorders when a product is out of stock.
7. Click Apply to save your changes or click Save and Deploy to save and deploy your changes.

How to manage the inventory count

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab and scroll down to Product Fulfillers.
4. Click Edit.
5. Click the Inventory Options link under the Inventory column. The Inventory Options dialog appears.
6. To add or remove the number of items in stock, select Add or Remove and enter the number of items in the field.

7. To configure the Inventory Notification Thresholds, select one or more of the following checkboxes when you want to receive an email notification when the inventory falls below a specified threshold. Your options are as follows:

   • Notify if Available falls to zero—Select this option when you want the system to send an email notification when the inventory falls to zero.
   • Notify when Available falls below—Select this option when you want the system to send an email when the inventory falls below a specified number and enter the threshold number in the field.
8. To receive email notifications when the inventory falls below a specified level, enter an email address in the Notification Email Address field. You should use an email group alias.
9. Click Apply to save your changes or click Save and Deploy to save and deploy your changes.

How to suspend or resume the sale of a product

1. Search for the product. See How to search for a product for instructions.
2. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
3. Click the Details tab and scroll down to Product Fulfillers.
4. Click Edit.
5. Click the Inventory Options link under the Inventory column. The Inventory Options dialog appears.
6. To suspend or resume the sale of a product, select Suspend or Resume.
7. Click Apply to save your changes or click Save and Deploy to save and deploy your changes.

How to copy products

You can create one or more copies of a product, including any variations for the product. After you copy the product, you can modify the copied products to create new products in your catalog.

The following list outlines the settings copied by default:

• Basic Product Settings—These settings are common to every product, regardless of type and fulfillment method)
  • Internal Product Name—The words "copy of" precedes the internal product name so that you can easily identify your copied products.
  • Site Product Name—The words "copy of" precedes the site product name so that you can easily identify your copied products.
  • SKU—The words "copy of" precedes the SKU so that you can easily identify your copied products.
  • Short Description
  • Long Description
  • Keywords
  • Thumbnail Image
  • Product Image
• Locales (default and support) and localized product content
• Catalog assignment—The system does not copy the category assignment. You must assign the copied product to a category before you can deploy it.
• Settings for the following options and attributes:
  • Deferred Payment Override
  • Download
  • Preorder
  • Product Lifecycle—Including date settings for any variations and locales.
  • Search Engine Optimization
  • Software
  • Subscription
  • Volume License Pricing

The following list outlines the settings and options you can choose to copy to the new product:

• Categories
• Pricing
• Digital rights settings—But not the actual codes used for digital rights.
• Physical fulfillment part numbers

You usually copy a product when you want to create a new product based on an existing product. Copying an existing product allows you to apply common settings to the new product. It also saves time because you only need to change settings that are unique to the new product.

The system automatically places copied products in the Design state. You must deploy the product before shoppers can see it on your site.

When you create a copy of a product, the system copies most of the product attributes to the new product. If you copy a product with variations, the system only copies the base product to the new product. The system does not copy variation attributes.

1. Click the internal product name under the Internal Product Name column. The Edit Product page appears.
2. Click Copy. The copy dialog appears.
3. Enter the number of copies you want in the Quantity field.

4. Select one or more of the following Copy Options:

   • Categories
   • Pricing

   • Digital Rights Settings

     Note: The system will not copy serial numbers and unlock codes.

   • Physical Fulfillment Part Numbers

5. Click Copy. One of the following events occurs.

   • When you create a single copy, a message indicates that you successfully copied the product, and you remain on the Edit Product page.

     

   • When you create multiple copies, a message indicates you successfully copied the product, and you remain on the Products page appears.

     

6. For each new product:

   1. Click the new product. The Edit Product page for the new product appears. See Product Options and Product Settings for information on how to define product settings.
   2. Apply the required changes to the new product's settings and then click Save. The Products page appears.
   3. Deploy the product if you want it to appear on your site. See Product status for more information.

How to retire products

You can retire a product when you no longer need it. Retiring a product is similar to deleting it. You can still search for the product within Global Commerce, but the shoppers visiting your store cannot see or purchase retired products.

A few more notes about retired products:

• You cannot edit a retired product. However, the retired product remains in your catalog so that you can create a copy of the product if you want to create a new active product with similar details, and then deploy the product.
• Global Commerce does not maintain the stock status for a retired product, so the user interface does not display the current inventory number for the retired product.

• When you retire a pre-order product, Global Commerce sends an email notification to any shopper who purchased the product stating that the pre-order for the product was cancelled.

To learn more about the statuses a product can have including retired, see Product status.

1. Search for the product. See How to search for a product for instructions.
2. Locate the product you want to retire in the list and click the product name in the Internal Product Name column to open the Edit Product page and display the Details tab.
3. Click Retire in the taskbar.
4. Click Yes to confirm that you want to retire the product.

How to view a product's history

1. Search for the product. See How to search for a product for instructions.
2. Click the link for the product under the Internal Product Name column. The Edit Product page appears.
3. Click View History. The Product History window shows the product's history.

How to revert changes to a product

1. Search for the product. See How to search for a product for instructions.
2. Select the product's name from the Products list. The Edit Product page appears.
3. Click Revert Changes. If a dialog appears indicating another user owns this product, click Yes to take ownership of the product. A message appears informing you that the offer was successfully reverted.