Configuring site settings

Use the Configure Site Settings page to configure your site's settings. These site settings control which features appear in your store and how your store behaves or operates. The settings available to you depend on your user roles and the template your store uses.

The following list explains why some settings may not appear on this page:

If you need assistance changing a setting, contact your Store Operations team.

Changes you apply to the site settings take effect immediately.

General tab

Attribute Description
Help Pages

The Help Pages settings determine the type of help information available to a shopper on your site. See Site settings and Help Pages for more information.

Note: Any changes made to this section may take up to 2 hours to appear on your site.

Backup Media FAQs Select this option if you want a shopper to view the Frequently Asked Questions (FAQs) that relate to backup CDs.
Extended Download Services (EDS) FAQs Select this option if you want a shopper to view the FAQs that relate to the Extended Download Service (EDS).
Display

Choose one of the following options:

  • Physical Delivery FAQs—Choose this option if you want a shopper to view help information on the physical shipment.
  • Download Delivery FAQs—Choose this option if you want a shopper to view help information on digital delivery.
  • Physical and Download Delivery FAQs—Choose this option if you want a shopper to view help information on orders that combine digital delivery with a physical shipment.

    Example: A shopper buys the physical software CD and chooses to select digital delivery.

Site Information Use the Site Information settings to enter your site and company name, as you want it to appear to shoppers in your store. See Site settings and Site Information for more information.
Site Name Enter the name of your store, as you want it to appear to shoppers.
Company Display Name Enter the name of your company, as you want it to appear to shoppers.
Site Status
Site Status Shows the status of the site.
Store Builder Version
Design Pro (Forge)

Choose one of the following options:

  • On
  • Off
Domain Services Use the Domain Services settings to set up the virtual domain settings for your store. You must specify that you want to use a virtual domain in your contract. Before you try to use a virtual domain, contact Digital River. See Site settings and Domain Services for more information.
Custom URL

Allows you to customize your Store Builder promotional links. Choose one of the following options:

  • Enabled—Choose this option if you want to customize your Store Builder promotional links during the promotional link creation process.
  • Disabled
Default Select the domain you want to use as your default domain.
Domain Shows the available domains for your site.
Add

Add a virtual domain.

Note: Adding or deleting virtual domains require contractual updates.

Delete Delete one or more selected virtual domains.
Virtual Domain

Enter the domain name for the virtual domain. Storefront Links uses this domain when generating hyperlinks for your site.

This field appears when you click Add.

Restrict Current Domain to Allowed Sites Only

Select this checkbox if you want to restrict the domain specified in the Virtual Domain field to only show sites associated with the domain and company. This prevents shoppers from changing the site ID in the URL to show another site if that site is not associated with the virtual domain.

This field appears when you click Add.

Redirect Actions

If you selected the Restrict Current Domain to Allowed Sites Only checkbox, you must choose an option that defines how you want to restrict access. Your options are as follows:

  • Always Use Virtual Domain for Redirects—When a shopper tries to view a site within your virtual domain that is not your site (or associated with the virtual domain), the system redirects the shopper to the Home page for the virtual domain you specified in the Virtual Domain field.
  • Use Specific URL for Redirects—When a shopper tries to view a site within your virtual domain that is not your site (or associated with the virtual domain), the system redirects the shopper to the URL you specified in the Specific URL field.

This field appears when you click Add.

Specific URL

Enter the URL where you want shoppers redirected to if they try to view a site from your virtual domain that is not associated with your site and/or company.

This field appears when you select the Use Specific URL for Redirects option.

Checkout tab

Attribute Description
Address Restrictions

The Address Restrictions settings allow you to configure restrictions, based on the client's specifications, that prevents a shopper from entering a shipping address or billing address that violates the site's delivery restrictions.

Example: You can define a restriction that prevents the shopper from including their PO Box in the Street Address (Line 1).

Note: Address restrictions only to apply to implementations that include physical products.

Deny Based on Street Address (Line 1)

Allows you to choose to deny billing or shipping based on a shopper's billing or shipping address. Choose one or more of the following options:

  • Billing—Select this option to deny billing to a restricted address.
  • Shipping—Select this option to deny shipping to a restricted address.
Denied Words in Billing Addresses Enter up to 50 lines of words, phrases, symbols or addresses that will result in a denial of the billing address, one on each line. The system denies billing to any shopper’s street address (line 1) that contains one or more of these terms.
Denied Words in Shipping Addresses Enter up to 50 lines of words, phrases, symbols or addresses that will result in a denial of shipping address, one on each line. The system denies shipping to any shopper’s street address (line 1) that contains one or more of these terms.
Deny Based on City

Allows you to choose to deny billing or shipping based on a shopper's billing or shipping city. Choose one or more of the following options:

  • Billing—Select this option to deny billing to a restricted city.
  • Shipping—Select this option to deny shipping to a restricted city.
Denied Billing Cities Enter up to 50 lines of words, phrases, symbols or names that will result in a denial of billing address, one on each line. The system denies billing to any shopper’s city that contains one or more of these terms.
Denied Shipping Cities Enter up to 50 lines of words, phrases, symbols or names that will result in a denial of the shipping address, one on each line. The system denies shipping to any shopper’s city that contains one or more of these terms.
Deny Based on Postal Code

Allows you to deny billing or shipping based on a shopper's billing or shipping postal code. Choose one or more of the following options:

  • Billing—Select this option to deny billing to a restricted postal code.
  • Shipping—Select this option to deny shipping to a restricted postal code.
Denied Billing Postal Codes Enter up to 50 postal codes that will result in a denial of billing address, one on each line. The system denies billing to any shopper’s postal codes that contain any of these codes.
Denied Shipping Postal Codes Enter up to 50 postal codes that will result in a denial of the shipping address, one on each line. The system denies shipping to any shopper’s postal codes that contain any of these codes.
Address Validation Use the Address Validation settings to indicate what validation service you want to use to verify addresses when shoppers place an order in your store. When a shopper enters an address (and you enabled address validation), the site validates the address and the format. This helps reduce the number of undelivered shipments due to bad addresses or rejected payments due to an unverified billing address. See Site settings and Address Validation for more information.
Type

Choose the service you want to use. Your options are as follows:

  • Verazip
  • Standard Address Validation
  • None
Validate

Choose one or more of the following options:

  • Billing—Select this option if you want to validate the billing addresses during checkout.
  • Shipping—Select this option if you want to validate the shipping addresses during checkout.
Authentication Use the Authentication settings to require shoppers to sign in to your store and authenticate themselves before they can browse your products or make a purchase. See Site settings and Authentication for more information.
Authentication

Select whether or not you want to enable the authentication feature for your store.

  • Enabled—Access to the store requires authentication. Users must sign in.
  • Disabled—Access to the store does not require authentication.
Default Action

Choose the page that the system will redirect to when they try to enter your site without authenticating themselves. The action usually corresponds to a specific page, such as a Login page or Contact Us page.

Select Enabled for Authentication to enable this list.

Exclusions Select the actions you want to exclude from authentication. Shoppers can perform the selected actions regardless of whether or not they sign in to your store.
Checkout Use the Checkout settings to choose what elements you want to appear in the shopping cart and whether you want to force shoppers to create an account with your site before they can complete their purchase. Conversely, you can also allow shoppers to shop anonymously. See Site settings and Checkout for more information.
Checkout Type

Choose one of the following options:

  • Account Creation—Choose this option when you want the shopper to create an account with your site to place an order.
  • Anonymous—Choose this option when you want to allow the customer to place an order without having to create an account.
  • Both—Choose this option to allow shoppers to choose whether to create an account on your site or check out anonymously.
Display

Select how you want to create accounts on your site. You can choose one or more of the following options:

  • Company Name Field—Shows a field where a shopper can enter the name of their company.
  • Division Field—Shows a field where a shopper can enter the division where they work in the company.
  • Fax Number Field—Shows a field where the shopper can enter their fax number.
  • Work Number Field—Shows a field where the shopper can enter their work phone number.
  • State/Province Field—Shows a field where a shopper can enter the name of the state or province in which they reside.
  • Birth Date Field—Shows a field where the shopper can enter their birth date.
  • End User Address Section—Shows a field where the shopper can enter an alternate address.

    • Reseller Site—Select this option if this is a reseller site. When selected, this option indicates that the reseller gives Digital River permission to send email notifications to the end user about the reseller purchase (pricing does not appear in the email).
  • Require Anonymous Password Field—Shows a field where the user can enter their password.
  • Save My Info Check Box—Shows a checkbox that a user can select when they want to save their information for the session. When you select this option, you need to specify the Default Value. 
  • Default Value—The default value for the Save My Info checkbox. Your options are as follows:

    • On—When you select On, the system selects the checkbox by default.
    • Off—When you select Off, the system clears the checkbox by default.
  • Allow PayPal as saved Payment Method—Allows the shopper to select PayPal as their preferred payment method.
Terms of Sale Acceptance

Select how you want terms of sales acceptance to work in your store. Your options are as follows:

CVV Code

Select whether you want to require a CVV code for credit card orders. Your options are as follows:

  • Always required for every purchase on store—Select this option when Digital River is the Reseller of Record.
  • Never have CVV on for store—Select this option if the sites are located in the European Union (EU).
  • Only require once, then never require after that—Select this option if you only want to require a CVV code for the first purchase but not for subsequent purchases.

    Note: If you select the option, the shopper enters the CVV code once and then never again with repeat purchases. This feature requires some site design work. If you do not update your site design, this could affect commerce in your store.

Flow Use the Flow settings to control the pages you want to use when a shopper checks out. There are several types of checkout flows available, and each one has different pages specific to that flow. See Site settings and Flow for more information.
Checkout Flow Lists the available checkout flows in your store.
Default Checkout Flow Determines which checkout flow your store uses by default.
Enable for Site Determines which checkout flows your store can use.
Request Estimate Use the Request Estimate settings to provide a quote feature for the price guarantee. See Site settings and Request Estimate for more information.
Request Estimate

When you enable this feature on your site, it adds a Request Estimate button to the shopping cart. Shoppers can click the button to request so that shoppers can get an estimate of the contents in their cart. Estimates do not guarantee the pricing of the items in the shopping cart, they only save the contents of the cart so the shopper can return to your store and place an order.

  • Enabled—Select this option if you want to allow the buyer to request an estimate through the shopping cart.
  • Disabled—Select this option if you do not want to allow shoppers to request an estimate through the shopping cart.

To learn more about estimates, see Site settings and Request Estimate.

Order Limit

You can choose to limit the number of orders a shopper can place for the same estimate. Choose one of the following options:

  • Single—Select this option if you want to limit the number of orders a shopper can place from an estimate to a single order.
  • Unlimited—Select this option if you want to allow shoppers to place multiple orders form the same estimate.
Set Estimate Expiration

Choose how long the estimate will be valid after the system creates it. How long an estimate stays valid determines how long a shopper can access that estimate and place an order from that estimate. Your options are as follows:

  • 365 days after creation date
  • Custom—Specify the number of days the estimate will remain valid after the creation date.
Send Reminder Email

Select whether you want to send a reminder email to a shopper who requested an estimate if they did not place an order from that estimate. Your options are as follows:

  • No reminder
  • Remind recipient—Specify the number of days after the creation date when the system will send a reminder email. Note that the system will send only one reminder.
Display "Contact me..."Checkbox

Select whether you want a checkbox to appear when shoppers request an estimate that allows shoppers to ask customer service or sales to contact the shopper (via phone or email) regarding their estimate. Your options are as follows:

  • No—The shopper cannot select a checkbox when they want a Company representative to contact them.
  • Yes—Allows the shopper to select a checkbox when they want a Company Representative to contact them. When you select this option, the Company Representative field appears.
Company Representative Enter the email address of the person (or persons, if you enter a distribution list) that will provide assistance with the estimate and answers questions regarding the estimate. The email address you enter should be the person (or persons) who can work with the shopper to complete their purchase. This is not the person who contacts the shopper if the shopper selects the Contact Me checkbox.
Restore Cart Contents If a shopper does not complete the order and visits your store again, the system restores the contents of their shopping cart based on your settings here. Shopping cart contents can contain products and offers. See Site settings and Restore Cart Contents for more information.
Products

Use the toggle to enable or disable the restoration of products in the shopping cart.

  • ON—Restores products to the shopping cart when the customer returns to your store.
  • OFF—Clears the products from the shopping cart when the shopper returns to your store.
User-Triggered Offers

Use the toggle to enable or disable the restoration of promo URL and coupon code triggers in the shopping cart.

  • ON—Restores promo URL and coupon code triggers to the shopping cart when the customer returns to your store.
  • OFF—Clears the promo URL and coupon code triggers from the shopping cart when the shopper returns to your store.
Restore Cart Contents Up To

Specify how many days after creation you want to retain the contents of a shopping cart.

This field appears when you select ON for Products.

Offer Settings Reconciliation

Allows you to reconcile restored items with the system based on latest offer settings.

  • Enabled—Reconciles restored offers with the system based on the latest offer settings.
  • Disabled—Does not reconcile restored offers with the system based on the latest offer settings.
Shopper Restrictions The Shopper Restrictions setting determines whether minimum and maximum purchase restrictions are set by line item or across the line items in the shopping cart. See Site settings and Shopper Restrictions for more information.
Restriction Level

Choose how you want to enforce purchase restrictions. Your options are as follows.

  • Product (Across Line Items)—Select this option if you want to use the total number of a product in the shopping cart to enforce the restriction.

    Example: If you set the maximum purchase restriction to two, and a shopper adds the same product to the shopping cart three times, the shopper cannot complete the order because the total number of product items in the shopping cart (in this case three) exceeds the purchase restrictions.

  • Line Item—Select this option if you want to enforce purchase restrictions on a per line item basis. This option enforces purchase restrictions per single line item.

    Example: If you set a maximum purchase restriction of two, the shopper could add the same product to the shopping cart multiple times and not be restricted unless the shopper changed the quantity of one of those line items to exceed two (the number set for the maximum purchase restriction).

Product Restrictions

Choose whether you want to enable product restrictions.

  • Enabled—Allows you to configure products purchase restrictions.
  • Disabled—Does not allow you to configure products with purchase restrictions.
Cart Item Limit

When you enable Cart Item Limit, Global Commerce will validate against the Maximum items per cart each time the shopper adds a new item, ensuring an optimal order size and improving the processing performance. If adding a new item exceeds the configured limit, Global Commerce will not add the item to the cart, and Commerce API will throw a 403 Forbidden error code. The Maximum items per cart setting is off by default.

Note: The Cart Item Limit attribute only works for a Commerce API environment, not in a Global Commerce-hosted environment.

To limit the number of items in the cart, select the Cart Item Limit checkbox and enter a number in the Maximum Items per cart field.

  • Maximum items per cart—Enter a natural number from 1-100. This value is required if you select the Cart Item Limit checkbox. For product bundles, note that Global Commerce counts each component as one line item.

Event Notifications tab

Use the Event Notifications tab to configure post-order notifications (PON). See How to configure Event Notifications settings for instructions.

Attribute Description

Returns

Auto Created Line Item Level Return Product

Carrier was unable to deliver the product to the shipping address and returns the product to the fulfiller.

Cancel Request Return Product

Customer returns a product they wanted to cancel but received.

Line Item Level Return Product

Customer Service initiated a line-level return due to service-related issues.

Example: The customer received an incorrect product.

Replacement Product Return

The customer initiates a return due to a product being damaged upon arrival.

Replacement Return

The customer initiates a return due to a product being damaged upon arrival, the product might not be returnable.

Refunds

Cancellation Refund

The system generated a refund when the order was canceled before fulfillment and had a settled payment.

CPG Initiated Satisfaction Refund

Customer Service issued a refund via the centralized payment gateway (CPG).

Example: The Commerce Operation Manager could not issue a refund by other means and reached out to Customer Service. Customer Service issued the refund via the CPG refund screen.

Line Item Level Issuer Refund

The bank or card issuer initiated a refund.

Line Item Level Satisfaction Refund

Customer Service initiated a line-level refund to satisfy a customer.

Example: Customer Service issued a line-level refund to satisfy a customer with a damaged product.

Order Level Issuer Refund

The bank or card issuer initiated a refund.

Order Level Satisfaction Refund

Customer Service initiated an order-level refund.

Example: Customer Service issued an order-level refund to satisfy a customer with a damaged product.

Order Level Issuer Refund

The issuer initiated an order-level refund. This refund comes through CPG.

Order Level Satisfaction Refund

Customer Service issued an order-level refund to satisfy a customer.

Example: Customer Service issued a refund to satisfy a customer with a damaged product.

Order Level Suppress Refund

The system generated an order-level refund for an order after suppression occurred and Digital River collected the funds.

Example: If suppression occurs after the funds are settled or cleared, the system immediately triggers a refund.

Overpayment Difference Refund

If a customer calls Digital River Customer Service to report an overpayment which can happen with some payment methods like wire transfer, they will issue a manual refund. The system automatically generates a refund event for the overpayment. The system does not automatically generate the refund based on the overpayment event.

Price Adjustment Refund

Customer Service sent a refund to the customer to adjust the price of a product.

Example: The customer requested a price match when another retailer offered the same product at a lower price.

Refund Credit Complete The customer received credit for the refund.

Replacement Refund

The customer asked to replace a product that is now out of stock so a refund was given instead and no return is needed.

Return Receipt Created

This is initiated when a physical product is returned and acknowledged by the fulfiller and the refund is generated for the returned product

Review Refund

Customer Service issued a refund via the centralized payment gateway (CPG).

Example: The Commerce Operation Manager could not perform the refund by other means and contacted Customer Service. Customer Service performed the refund via the CPG refund screen.

Tax Exempt Refund

Customer Service sent a tax refund to a tax-exempt client.

Example: The client sent their tax-exempt status via email to the Customer Service team and the Customer Service team issues a refund.

Payment

Delayed Payment Cancel

Customer Service cancelled a delayed payment.

Payment Credit

Customer Service sent a payment credit.

Other

Order Dispute Chargeback

A bank initiated a line or order-level chargeback.

Example: The customer reported an unrecognized charge on their credit card.

Order Level Suppress

The Digital River Fraud Operations team cancelled the order.

Example: The Digital River Fraud Operations team cancelled the order due to suspected fraud or other business use case.

Line Item Level

Line Item BackOrdered

The product for this line item is on backorder.

Line Item Cancel Complete

The cancel for this line item is complete.

Line Item Cancel State

The line item is in the Cancel state.

Line item Complete

The line item is complete.

Line Item Electronic Pending Fulfillment

The Digital line item is Electronic Pending Fulfillment.

Line Item Pending Fulfillment

The product for this line item has not yet been fulfilled.

Line Item Suppressed

The product for the line item was suppressed.

Order Level

Ordered Cancelled

The order was cancelled

Order Complete

The order is complete.

Order In Process

The order is in process.

Order In Review

The order is in review.

Order Placed

The order has been placed.

Order Risk

The order has been blocked due to a fraud issue.

Example: Due to a fraud issue, the order will not complete.

Order Shipped

The order was shipped.

Order Submitted

The order was submitted.

Features tab

Attribute Description
Backup Media Provides shoppers the option to purchase a physical version of a download product while in the shopping cart.
Backup Media

Choose one of the following options:

  • Enabled—Select this option if you want to allow the shopper to purchase a physical version of a download product while in the shopping cart. If Backup Media is enabled, additional work will be required to have Backup Media work correctly on the store. Contact your Store Operations Manager for more information.

  • Disabled—Select this option if you do not want to use the Backup Media feature.
Target Segments

Target segments allow you to choose which products should use the configurations you create for your Backup Media.

  • Enabled—Configurations can either be targeted for purchases of selected products or mass marketed.

  • Disabled—Configurations can only be mass marketed.
Bought - Also Bought

Displays the "Bought - Also Bought" section on the store.

This feature requires additional Site Design work for the list to appear in your store.

See Site settings and Bought - Also Bought for more information.

Bought - Also Bought

Note: This feature is currently unavailable.

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Maximum Products Choose the maximum number of products to display on your store. This field appears when you enable the feature.
E-Invoice for Taiwan This setting allows the site to issue e-invoices and upload related data to the government's e-invoice platform. The e-invoice is also known as the electronic Government Uniform Invoice (eGUI).
E-Invoice for Taiwan

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Global Tax ID Management Global Tax ID Management allows the site to collect and validate the shopper's tax IDs for all countries where Digital River has business ties.
Global Tax ID Management Choose one of the following options:
  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Shopper Type

You can define which shopper types should be displayed on the Billing page for the shopper to select. Your options are as follows:'

  • Personal and Business
  • Personal Only
  • Business Only
Home Page Search Engine Optimization

Use the Home Page Search Engine Optimization settings to control how your store appears in a search engine's search results and the keywords associated with your store for search. The settings you enter here pertain to your store's home page. You can also use search engine optimization with custom pages, categories, and products. See Site settings and Home Page Search Engine Optimization for more information.

Note: This setting will not work in your store if you disinherited the header in your template.

Title Tag The text for the link that appears when the product appears in the search results. The title appears as the primary link in the search results. The maximum recommended length is 70 characters.
Meta Description Enter the description that the shopper sees under the text link in the search results. Use this text to describe or promote your store or brand, identify the products you sell, or the reason why a shopper might visit your site. The recommended length is 150 characters.
Meta Keywords

The words you expect a shopper to enter in a search engine. These words describe your products or store.

Note: Do not use punctuation when entering words in this field.

Enter keywords that describe the contents of the page and appear on the page.

The recommended maximum number of words is 7.

Input Tax-Inclusive Shipping Cost

While this feature is enabled, the system will handle input shipping costs based on the tax-inclusive flag of the price list. When the toggle is OFF, the shipping and handling fee will always be tax exclusive. When the toggle is ON, it will refer to the configured price list as follows:

  • If the price list is tax inclusive, then the shipping and handling fee is tax inclusive.
  • If the price list is tax exclusive, then the shipping and handling fee is tax exclusive.
Master Toggle for eFinancing This setting allows the site to toggle between the existing (old) Term Codes implementation used by Global Commerce-hosted sites and the new Term Code Service implementation used by the Commerce API. This Master Toggle will be used by Term codes, Disclosure, Enable Multiple Terms, and Products.
Master Toggle Choose one of the following options:
  • GC-Hosted—Use the existing (old) Term Codes implementation used by Global Commerce-hosted sites.
  • Term Code Service—Use the new Term Code Service implementation used by the Commerce API.
Compare Pages

Enables the Compare Page features on the Storefront menu so you can create compare pages by category and locale. Compare pages my require additional Site Design work.

See Site settings and Compare Pages for more information.

Compare Pages

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Maximum Number of Products to Compare Choose the maximum number of products that a shopper can compare at one time. This field appears when you enable the feature.
Payment Information Attributes Controls various payment-related settings and options.
Specify Credit Card Payment Attributes Allows Payments Managers to customize the behavior of credit cards.
Enable 3D Secure Shopper Authentication? Allows you to enable or disable 3D Secure authentication. 3D Secure authentication provides security for both retailers and customers who are shopping online.
Suppress Zero Dollar Authorizations? Allows you to enable or disable the suppression of zero dollar authorization. When you disable the suppression of zero dollar authorization, you can verify a card by sending a zero dollar authorization request. Note that some issuing banks do not support the zero dollar authorization and reject the charge request even if the card details are accurate.
Convert Auto Renewal To Manual On Zero Dollar Auth Failure? When enabled and a zero dollar authorization fails, the system automatically converts Auto Renewal to Manual Renewal.
Specify Delayed Payment Information for a Site Allows Payments Managers to customize behaviors for delayed fulfillment payment methods.
Delayed Payment Threshold Percentage Enter the percentage for the delayed payment threshold.
Check Payment Clearance Period Enter the number of days allowed for the check to clear and for the bank to receive the funds.
Delayed Payment Notification Days Enter the number of days allows for a delayed payment notification.
Specify Line of Credit Information for Site Allows Payments Managers to specify who to inform when there are new applications for Client Credit Plus accounts.
Recipient for pending LoC account notification (client MOR only) Allows the Payments Managers to designate who receives a notification when there are new applications for Client Credit Plus accounts.
Specify Credit Card Payment Attributes Allows Payments Managers to customize the behavior of credit cards.
Enable Save CC opt in / opt out When enabled, allows the shopper to choose whether they want to save their payment information.
Save my cc site default When enabled, the system saves both the shopper's payment method and the billing address associated with the payment method by default without giving the shopper an option.
Preorders See Site settings and Preorders for more information.
Preorder Authorization

Choose one of the following options:

  • When Order is placed—May lead to multiple authorizations and consumer questions.
  • When product is released—Reduces potential issues with settlement and chargebacks.
Private Stores

Use the Private Stores setting to indicate whether you want to use Private Stores on your site. Note that some Site Design work may be required to implement Private Stores on your site. See the following topics for more information:

Note: If you want to create a Private Store, contact your Store Operations team.

Private Stores

The Private Stores setting allows you to create a Private Store for a specific site that provides custom pricing for different groups of shoppers with special access, such as resellers, VIP shoppers, employees, and so on.

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.

If you want to sell your products exclusively in Private Stores, you must enable the Private Store Exclusive Products feature. See Private Store Exclusive Products for more information.

Product Combination

 

Cancel/Return Product Combination

When enabled, Global Commerce handles the cancellation or return of all components of the product combination together: it will cancel unfulfilled items while setting fulfilled ones for return. Choose one of the following options:

  • Enabled—Select this option to allow the cancellation or return of all components in a product combination together.

  • Disabled—Select this option to turn off the cancellation or return of items in a product combination together.

Subscription Renewal Price

When you select Component Price, the subscription renewal price will continue to use the product combination's configured component price. When you choose the List Price, the subscription renewal price will use the products' price in the price list. Choose one of the following options:

  • Component Price—Select this option to use the product combination's configured component price.

  • List Price—Select this option, the subscription renewal price will user the products price list.

Redirects
Redirects

Use redirects when a product in your store reaches its end date, or you retire a product, and you want to redirect shoppers to an alternate page. You can also use temporary redirects for promotions or unavailable products. Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Regulatory Fees Use the Regulatory Fees to indicate whether you are required to charge and collect regulatory fees for purchases on your site.
Regulatory Fees

Allows you to create and use regulatory fees in the store. Additional work may be required to enable full-fee functionality in your store. See Site settings and Regulatory Fees for more information.

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Self-Service Email Notifications Allows you to self-manage your email notifications. With this setting enabled, the Email Notifications option will be visible in the menu and clients will be able to edit the content of any email notification enabled on this site.
Store Builder Locking Use this setting when you want the system to lock themes, styles, compare pages, and custom pages when a user edits the item so that another user cannot change the item until the first user finishes editing the item. See Site settings and Store Builder Locking for more information.
Locking

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.

Note: To disable the locking feature, you must first unlock all locked items in Store Builder and then disable the locking feature.

Subscriptions Use the Subscriptions feature to define how to handle subscription products and orders in your store. See Site settings and Subscriptions for more information.
Use Same Subscription ID for Manual Renewals after Grace Period

This option allows you to choose whether you want renewals to use the same subscription ID as the initial purchase or be issued a new ID (which is the default behavior) when a shopper manually renews their subscription.

Best Practices: Select the Always option to get more accurate reporting and to help you determine the lifetime value per subscriber for anonymous shoppers.

Choose one of the following options:

  • Never—Select this option if you want the renewal order ID to be different from the initial subscription order ID.

    Best Practices: Choose the Always or Within number days option. The Never option makes it harder to calculate how many of your new subscription transactions are actually renewals and affects the reporting results.

  • Always—Select this option when you want the renewal order ID to be the same as the initial subscription order ID.
  • Within number days—Select this option and specify the number of days if you want the renewal order ID to be the same as the initial subscription order ID when the renewal occurs within the time frame you specify in the field.
Subscription FAQs Select this checkbox if you want the subscription FAQs to appear in the Help pages for your site.
"My Subscription History" link on the Help page (for "Account Creation")

Select this checkbox if you want the Subscription History link to appear in the Help pages for your site. This link allows the shopper to manage their subscriptions through their account.

Requirement: This option requires that you select Account Creation for the Checkout Type in the Checkout pod under the Checkout tab.

Customer Service Save Select this checkbox if you want a dialog box to appear when a Customer Service representative tries to change an automatic renewal subscription to a manual renewal subscription. The dialog box prompts the representative to read a script to the shopper offering them a free extension if they keep the automatic billing for their subscription.
Free Extension

Specify the duration of the free extension in days, weeks, months, or years.

These fields appear when you select the Enable Customer Service Save checkbox.

Discounts & Refunds Select the Enable Discount on Next Renewal offer if you want to offer a discount when a customer renews a subscription.
Display Stop Automatic Billing

Select this checkbox if you want to allow shoppers to stop automatic billing for their subscriptions while viewing their subscription information in www.findmyorder.com.(Stopping the automatic billing turns the subscription into a manual renewal subscription.) If you do not select this option, a shopper must call Customer Service to stop the automatic billing for their subscription.

Note: You are legally obligated to provide an "exceedingly simple" way for a shopper to stop an auto-renewal subscription. To provide an alternate method for shoppers to stop the automatic renewal of their subscription, select the Display Stop Automatic Billing checkbox, the Display Unsubscribe Immediately checkbox or both checkboxes to ensure one of these links appear on the self-service pages.

Display Stop Automatic Billing Select this checkbox if you want to allow shoppers to stop automatic billing for their subscription from www.findmyorder.com.
Display Unsubscribe Immediately Select this checkbox if you want to allow shoppers to stop their subscription from www.findmyorder.com.When a shopper stops their subscription, they immediately lose access to their subscription.
Cancel Subscription at Chargeback If you clear the checkbox, automatically renewing subscriptions will convert to manual renewal on chargeback. If you select the checkbox, the subscription will be cancelled on chargeback.
Renewal Price List Limitation in Days

This is how long you want your subscription renewal price list to be valid for renewals from the current date.

This attribute allows you to control when you can create a new subscription renewal price list. This attribute prevents you from charging a shopper a different renewal price than the one quoted in their reminder email. See Subscription renewal pricing for more information.

When setting the renewal price list limitation, observe the following rules:

  • Once you set pricing in a renewal price list and activate the price list, never change those prices. If you need to change the pricing in a subscription renewal price list, create a new renewal price list and set the end date for the current price list to the start date for the new price list. Changing pricing in an active renewal price list can result in the reminder email quoting a shopper one price and charging a different price on renewal.
  • The number of days prior to expiration when your subscription products send a reminder email should be at least the same number of days set for the renewal price list limitation setting. 

    Best Practices: Configure this setting to be the same value as you set for the maximum number of days prior to expiration for your products. However, as long as you set this setting to the least number of days prior to expiration, the system will charge your shoppers the price quoted in the reminder email.

Example: If you enter 7 in this field and the current date is March 15th, you will not be able to create a subscription renewal price that is set to start before March 8th. Note that the system uses the start date to determine when a price list becomes active. At a minimum, you should set the value to the least number of days prior to expiration when the system sends the renewal reminder email for your subscription products.

Note: For this setting to work with all your subscription products, use the same day intervals you specified for reminder emails for all your subscription products.

THINK Subscription Service

Select this checkbox if you want to use the THINK subscription service.

Note: Select this checkbox only when the Digital River staff directs you to enable this feature.

Subscription Controls

When enabled, allows Merchandising Manager to customize offer behavior for subscription purchases, including automatic and manual renewals.

  • Select Enabled if you want options to Subscription Offer Controls to appear in the Offer Wizard.
  • Select Disabled if you do not want the Subscription Offer Controls to appear in the Offer Wizard.
Tax Exemption

If US customers purchase a product for resale or non-profit organization or government agency purchases the product, the sale is tax exempt.

Tax Exemption

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Tax Exemption Non US

Sales to non-US customers are typically tax exempt if they purchase products for resale or the customer is a non-profit organization or government agency.

Tax Exemption Non US

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Shopper Type

When enabled, these two shopper types will appear on the Checkout (Billing, Shipping, or Information) page as radio buttons.

  • Personal Purchase—Shopper buys products for personal use.
  • Business Purchase—Shopper buys products for business use.
  • None
Top-Selling Products Use the Top-Selling Products feature to show a list of the best-selling products in your store. See Site settings and Top-Selling Products for more information.
Top-Selling Products

Displays a list of top-selling products for the site or a particular category. Site design changes are required before you can use top-selling products on your store. Choose one of the following options:

  • ON—Enables this feature in your store.

    This feature requires additional Site Design work for the list to appear in your store.

  • OFF—Disables this feature in your store.
Refresh Frequency

Select how often you want the system to recalculate and update the list of top-selling products in your store. Your options are as follows:

  • Daily
  • Weekly
  • Monthly
Use Data From Last Specify the last number of days you want to use to gather data for the top-selling list. The maximum value is 365 days. The recommended value is 180 days.
Excluded Products You can exclude products from the Top-Selling Products list.
Remove Allows you to remove products from the Exclude Products list.
Add Allows you to add products to the Exclude Product list.
ID

This field shows the product's ID used internally by the Digital River system.

Name The product's name.

Fulfillment tab

Attribute Description
Access Point Shipment Methods

Use this feature to enable Parcel Collection PointClosed An alternative delivery location. Parcel collection points are typically stand-alone lockers located in high traffic areas like shopping centers and train stations, or ‘parcel shops’ such as convenience and grocery stores. (access point) shipping methods.

Prerequisite: Ensure that you have created an Access Point shipping method before enabling this feature.

Access Point Shipping Methods

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Automatic Shipping/In Stock Timeframe Message

When enabled, this feature automatically displays a system-generated message on the product details page that states when fulfiller expects to ship the line item. When you also enable the Custom Shipping/In Stock Timeframe Message, the custom message will override the system-generated message when provided.

Note: This feature requires Site Design changes before you can implement this feature.

Automatic Shipping/In Stock Timeframe

Choose one of the following options:

  • Enabled—Select this option if you want to enable the system-generated message.
  • Disabled—Select this option if you do not enable the system-generated message.
Backorder Notifications Use the Backorder Notifications setting to specify how often to send backorder emails to shoppers. The system sends backorder notifications to shoppers when the product they ordered is on backorder (out of stock). The email tells the shopper if the product is back in stock or still on backorder.
Email Frequency Select how often you want the system to send notifications to a shopper who has ordered a product that is out of stock and on backorder.
Gift Messaging

Use the Gift Messaging settings to indicate whether you want to allow shoppers to place gift orders. After you enable gifting for products, an option appears when you create or edit a product that you can select when you want to allow gifting for that product. If you select the gift option for a product, shoppers can purchase the product as a gift and include a gift message.

When a shopper enters a gift message, the gift message appears on the gift invoice sent with the physical product or in the email notification sent to the gift recipient for digital products. For physical products, your fulfiller must be able to support receiving gift messages in order for gift messages to appear on the invoices. If you have any questions about this aspect of gift products, contact your Store Operations team.

When a shopper purchases a gift product, the system sends the appropriate notification emails to either the purchaser or the gift recipient, depending on the notification.

Digital Gifting

When enabled, allows shoppers to purchase digital products as gifts. Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Physical Gifting

When enabled, allows shoppers to purchase physical products as gifts.

Note: Your physical fulfiller must support gift messaging for the gift message to appear on the shipping invoice.

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Landed Cost Shipment Methods The prepaid landed costsClosed The total price of a product once it has arrived at the buyer's door. The landed cost includes the original price of the product, all transportation fees (both inland and ocean), customers, duties, taxes, insurance, currency conversion, creating, handling, and payment fees. for a physical order shipped across a border. The system calculates, shows, and collects the costs associated with an export/import order. That includes all costs associated with the export/import order, including prepaying the costs on behalf of the customer for the delivery of the product, clearing customs, and the use our shipping agent (carrier/logistics partner). These calculations also include delivery costs (shipping), any applicable import duties, as well as taxes required to smoothly clear customs.
Landed Cost

Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Notify Me

Use the Notify Me settings to indicate if you want to provide a link (on the Product Detail page) for out of stock products. This allows shoppers to request notification (via email) when an out of stock product comes back in stock.

Note: This feature requires Site Design changes before you can implement this feature. The field shoppers use to sign up for stock status appears when you complete the Site Design changes and enable the feature.

Stock Alerts

When enabled, allows the shopper to request notification when a product comes back in stock.

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Keep Email Addresses Select the maximum number of days when a shopper can receive notification that a product is back in stock after a shopper requests notification. When the notification request expires, the system deletes the shopper's request and their email address.
Real-time Stock Use the Real-time Stock settings to enable real-time inventory checks for products in your store. When you enable this feature, the stock status of products (in stock, out of stock) will appear on the Product Detail pages in your store.
Real-time Stock

When enabled, allows real-time inventory checks for products in your store. Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Display Shipping Method and Cost

When enabled, shows an estimate of shipping costs for different shipping methods on the Product Details page in your store. Choose one of the following options:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
External Call

When enabled, allows your store to use an external call to get stock status. Use this option when a third-party system maintains inventory counts for your products.

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Stock Availability Service

When enabled, allows your store to use an external call to get stock status.

  • Enabled—Select this option if you want to use this feature in your store.  If you enable this setting, you will have to indicate when you want to send the call to the service.  Choose one of the following options:

    • Always
    • When the available quantity falls below a certain threshold.
  • Disabled—Select this option if you do not want to use this feature in your store.
Receive FTC Reports The system sends FTC reports on a nightly basis to the email address listed below if the system sends an FTC notification to a customer. If the system sends no FTC notifications, you will not receive a report.
FTC Reports

When enabled, the system sends FTC reports when the customer receives an FTC notification. Your options are as follows:

  • Enabled—Select this option to use this feature in your store.
  • Disabled—Select this option to disable this feature in your store.
Enter Email Address Enter the email address for the user or group that will receive the FTC report.
Shipping Options Use this feature to define how a customer can ship their order.
Shipping Methods

Choose one of the following options:

  • Multiple Shipping Methods Per Order
  • Only one Shipping Method per Order

Payment Methods tab

Use the Payment Method tab to set up the supported payment methods for your site.

Note: The Payment Methods tab only shows your site’s supported payment methods.

Attribute Description
Supported Locales

Use the Supported Locales option to limit the use of a payment method to specific locales only or apply the payment method to all supported locales.

  • Allow all payment methods on all supported locales—Select this option if you want to use all payment methods for all supported locales.
  • Restrict to selected locales—Select this option if you want to limit the use of a payment method to specific locales only. Each payment method will only appear in the selected locales.
Product Category Default Choose the default product category for the payment method.
Payment Expiration Use the Payment Expiration option to specify whether you want to use the Digital River default expiration date, or define your own expiration date for that particular method. The expiration date determines how long after a shopper submits an order the shopper can still submit the payment. Only use this option for delayed payment methods and the Client Credit payment method.

Preorders tab

Use the Preorders setting to define when you want to process payment authorization for preorders.

Attribute Description
Preorder Authorization

Choose when authorization occurs. Your options are as follows:

  • When Order is placed—Select this option if you want authorization to occur when the customer places the order. This is the same time when authorization occurs for any other non-preorder product.
  • When product is released—Select this option if you want authorization to occur when the preorder product becomes available for sale.

Security tab

Attribute Description
Authorized Browsing Restrictions

Use the Authorized Browsing Locales setting to indicate which supported locales a shopper (in a specific country) can see when they visit your site.

Example: If your European site has four locales, you can specify whether a shopper from one of those locales can browse your store in the other three locales. (Note that your automatic geolocation settings can determine the locales a shopper can visit.) Authorized browsing locales essentially limit a shopper's ability to see your store in one of the other locales supported in your store.

You can set up authorized browsing locales to limit the locales (and therefore the products and pricing) a shopper can see based on the shopper's location. This ensures that a shopper can only purchase products from their designated locale.

Authorized Shopping Countries

The Authorized Shopping Countries setting allows you to define which shoppers can purchase products in your store based on the billing or shipping address they enter during checkout. Use this feature when you want to:

  • Deny shoppers, who live in a specific location, from purchasing products from your store.
  • Deny shoppers, who want to ship products to a certain location (even if they do not reside at that location), from shipping products to that location from your store.

Note: The search results for authorized shopping countries only display countries supported by Digital River. It does not display embargoed or unsupported countries.

Allow Billing From

Choose the option you want to use to define purchase restrictions based on the shopper's billing address. Your options are as follows:

  • Any Country—Allows shoppers with a billing address from any country to purchase from your store. This option has no shopping restrictions based on billing address.
  • Any Country Except Specifically Denied Countries—Allows you to specify the countries that shoppers cannot select when they enter their billing information. This option prevents shoppers who provide billing information tied to an unauthorized country, from purchasing products from your store.
  • Only Specifically Allowed Countries—Allows you to specify the countries that shoppers can select when they enter their billing information. This ensures only shoppers in a specific country, or who provide billing information tied to a specific country, can purchase products from your store.
Allowed Countries Lists the countries that a shopper cannot use when entering their billing information.
Denied Countries

Lists the countries that a shopper cannot use when entering their billing information. Some countries appear in the Denied Countries list by default. You cannot do business with these countries based on export control restrictions.

Locales Supported locales (all other locales besides the default locale) will inherit the settings from the default locale by default. If you want to configure a supported locale differently from the default, click that locale tab, select the Customize for This Locale option, and then add the countries that you want to allow or deny for that locale.
Allow Shipping To

Choose the option you want to use to define purchase restrictions based on the shopper's shipping address. Your options are as follows:

  • Any Country—Allows shoppers with a Shipping address from any country to purchase from your store. This option has no shopping restrictions based on the shipping address.
  • Any Authorized Billing Country—Allows shoppers who enter a shipping address in any authorized billing country to place an order in your store.

  • Any Country Except Specifically Denied Countries—Allows you to specify the countries that shoppers cannot select when they enter their shipping information. This option prevents shoppers who provide shipping information tied to an unauthorized country, from purchasing products from your store.
  • Only Specifically Allowed Countries—Allows you to specify the countries that shoppers can select when they enter their shipping information. This ensures only shoppers in a specific country, or who provide shipping information tied to a specific country, can purchase products from your store.
Allowed Countries

List the countries that a shopper can use when entering their billing information. Some countries appear in the Allowed Countries list by default.

Supported locales (all other locales besides the default locale) inherit the settings from the default locale by default. If you want to configure a supported locale differently from the default, click that locale tab, select the Customize for This Locale option, and then add the countries that you want to allow for that locale.

Search To search for countries you want to deny or allow by locale, click the Search button, select the countries you want to allow or deny, and click Apply. The Selected countries appear in the list.
Comments Explain why you defined the restrictions. Provide enough detail to ensure someone else can determine why you denied or allowed billing or shipping to a specific country for a specific locale.
Automatic Geo-Location The automatic geolocation setting allows you to send shoppers to a specific site and locale based on their language and geographic location. The feature also allows you to restrict shoppers from certain locations from viewing or shopping in your store. See How Automatic Geo-Location works for more information.
Unrecognized Country

If the country code is not recognized or configured in the Country/Language list, the system redirects the shopper according to your specified settings. Your options are as follows:

  • Stay on this site—Shoppers visiting your store from an unrecognized country will stay on the site they are trying to view.

    Example: If a shopper from an unrecognized country tries to access the en_GB locale of your store and you do not have a rule set up to specifically redirect shoppers in unrecognized countries, they will see the en_GB locale of your store.

  • Go to specific site—The system redirects shoppers visiting your store from an unrecognized country to a specific site and locale you select from the Site and Locale lists that appear when you select this option.
Site Choose the site you want to redirect shoppers to from this list. This field appears when you select the Go to specific site option.
Locale Choose the locale you want to use from this list. This field appears when you select the Go to specific site option.
Redirect Settings

Choose whether you want to redirect shoppers visiting your store from an unrecognized country to a specific site or locale based on their location and browser language setting. Your options are as follows:

  • Always Redirect—Automatically redirects shoppers in a specific country with a specific locale setting in their browser to a specified site and locale when they visit your store.
  • Do Not Redirect—Allows shoppers to go directly to your store based on the IP location and locale setting in their browser.
Remove Remove one or more destinations.
Add Add a destination based on the specific country and locale.
Country Select a country from the list.
Browser Language Select a language.
Destination Select a locale for the site.
Country/Language Shows the country and language.
Locale

The name of the locale.

Cross-Site Request Forgery Prevention When enabled, this feature protects shoppers against attacks that force them to unwittingly perform actions against their permission.
Cross-Site Request Forgery Prevention

Choose one of the following options:

  • ON—Enables protection against attacks that force shoppers to unwittingly perform actions against their permission.
  • OFF—Disables protection against attacks that force shoppers to unwittingly perform actions against their permission.
Enable CSRF for Anonymous Users

Choose one of the following options to enable Cross-Site Request Forgery Prevention (CSRF) for anonymous users:

  • ON—Enables protection against attacks that force anonymous shoppers to unwittingly perform actions against their permission.
  • OFF—Disables protection against attacks that force anonymous shoppers to unwittingly perform actions against their permission.

This toggle appears when you select ON for Cross-Site Request Forgery Prevention.

Password Strength Define the shopper's password strength.
Minimum Password Length Define the minimum number of characters that a shopper must use for a password. The minimum number of characters is 8. The maximum number of characters is 32.
Enhanced Password Strength

Enhanced password strength requires a secure shopper's password. In addition to meeting the minimum password length, the password will need to include three of the following characteristics:

  • Upper case letter
  • lower case letter
  • Numbers
  • Special characters: ! @ # $ % ^ * ~ : ; & > < [ ] { } | - _ + = ?

Choose one of the following options:

  • ON—Enables the Enhanced Password Strength feature.

    Note: If you enable the Enhanced Password Strength feature, existing shoppers with weak passwords must change their password when they sign in.

  • OFF—Disables the Enhanced Password Strength feature.
Secure Session Cookie Allows you to use a Secure Session Cookie to prevent Global Commerce session hijacking.
Secure Session Cookie

Choose one of the following options:

  • Enabled—Enables the Secure Session Cookie feature.
  • Disabled—Disables the Secure Session Cookie feature.
Lenient Mode

If the secure cookie sent by the client does not match with the information originally sent to the client, the system will log out the session automatically (including the innocent client) when you disable Lenient Mode.

  • Enabled—Enables the Lenient Mode feature.
  • Disabled—Disables the Lenient Mode feature.

The Lenient Mode appears when you select the Enabled option Secure Session Cookie.

Shopper Account Security Define how shoppers can regain access to their account if they forgot their password. Some settings may require assistance from your Store Operations Manager.
Forgot Password Email

Choose how you want to respond when a shopper requests a new password because they forgot their password:

  • Send Shopper Their Password—The system sends an email with a new password to the shopper.
  • Send Shopper a Link to Reset Their Password—The system sends an email with a link to the shopper that they can use to create a new password.
Expire Link to Reset Password

Enter the number of hours before the link expires. The value must be greater than zero (0).

This field appears when you select the Send Shopper a Link to Reset Their Password option.

Shopper Brute Force Protection Define your policy for protecting shopper accounts from an automated hacking attack.
Account Protection

Choose one of the following options:

  • Require user to enter a CAPTCHA after multiple failed logins
  • Lock shopper account after multiple failed logins
Number of Attempts Enter the number of failed login attempts that trigger account protection. The number must be greater than 0 and less than 16.
Shopper Current Password Check Settings When enabled, shoppers must enter their current password when they change their password.
Shopper Current Password Check Settings

Choose whether a shopper must enter their current password when they change their password.

  • ON—Shopper must enter their current password when they change their password.
  • OFF—Shopper does not need to enter their current password when they change their password.

How to determine the template used by the site

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
  2. Look at the heading at the top of the page. The template used by your currently selected site appears in parenthesis.

    Template name location

How to enable estimates

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
  2. Click the Checkout tab. See Checkout tab for a description of the options.
  3. Under Request Estimate, select Enabled.
  4. Choose Single or Unlimited for the Order Limit.
  5. Specify when you want the estimate to expire for the Set Estimate Expiration option.
  6. Choose whether you want the system to send a reminder to the shopper after they create their estimate for the Send Reminder Email option. The system sends only one reminder.

    Best Practices: Choose Remind recipient and specify how many days after the creation date when the system should send the reminder. Reminders may help increase sales for estimates.

  7. Choose whether you want a Contact Me checkbox to appear for the Display "Contact me... Checkbox. If you choose Yes, provide the email address for the company representative in the Company Representative field.
  8. Click Save.

How to configure Event Notifications settings

The following task shows you how to enable post-order notifications (PON) for a return, refund, or payment event.

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
  2. Click the Event Notifications tab. The Return tab on the Event Notifications tab appears.
  3. From the Return tab, select one or more event notification checkboxes or choose Select All to select all event notification checkboxes.
  4. Click the Refund tab, select one or more event notification checkboxes or choose Select All to select all event notification checkboxes.
  5. Click the Payment tab, select one or more event notification checkboxes or choose Select All to select all event notification checkboxes.
  6. Click Save. Global Commerce immediately applies the changes to your store and sends notifications to your designated endpoint.

How to enable the cancellation/return of a product combination

At the site level, you can determine how Global Commerce handles the cancellation or return of all components in a product combination together. When you enable the Cancel/Return Product Combination feature in Global Commerce, it will handle the cancellation of all unfulfilled components and the return of all fulfilled components of the product combination together.

Prerequisite: You must enable product combinations before you create a product combination with components.

To enable the cancellation/return of a product combination together:

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.

  2. Click the Features tab, scroll to Cancel/Return Product Combination, and select Enabled or Disabled. See Cancel/Return Product Combination for a description of the fields.

  3. Click Save.

How to enable a customized subscription renewal price for a product combination

When you select Component Price, the subscription renewal price will continue to use the product combination's configured component price. When you choose the List Price, the subscription renewal price will use the products' price in the price list.

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.

  2. Click the Features tab. See Subscription Renewal Pricefor more information.

  3. Scroll down to the Renewal Price under Subscription Product Combination, and click List Price.

    Product Combination

  4. Click Save.

How to configure site settings for subscription products

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.

  2. Click the Features tab.

  3. Scroll down to the Subscriptions pod.

  4. Complete the fields and select the appropriate checkboxes. See Subscriptions for a description of the fields.

  5. Click Save.

How to enable Parcel Collection Point (access point) shipping method

Required Role: Account Manager

  1. Select Administration, select Site, and then click Configure Site Settings.
  2. Click the Fulfillment tab.
  3. Under Access Point Shipment Methods, select Enabled.
  4. Click Apply.

How to configure the Authorized Browsing Locales Settings

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
  2. Click the Security tab.
  3. Under Authorized Browsing Locales, click the Authorized Browsing Restrictions toggle switch to ON.
  4. Select the default locale tab. Configure the default locale first, and then configure the other locales if you want to set up your supported locales independently of the default locale. By default, supported locales inherit the settings of the default locale. If you do not want to change the supported locales, you only have to configure the settings for the default locale.
  5. Click Add Group. The Add Authorized Browsing Group dialog appears.
  6. Enter a name for the group you want to create in the Group Display Name field. The name should reflect the locales you may add to the group, such as "Europe" or "North America."The name you enter must be unique for the site. You can only use a name once per site.
  7. Click Save. The Live Change Warning dialog appears.

    Live Change Warning

  8. Type your user name as it appears in the Live Change Warning dialog to verify that you want to make the change on your live store and click OK.

  9. Select the checkbox next to the group you just created and click Add. The Add Authorized Browsing Link dialog appears.
  10. For the Type option, select whether you want the system to redirect a shopper who is part of the group to a site/locale that is part of your Digital River store, or whether you want to redirect shoppers to another URL.
  11. In the Site Display Name field, enter the name for your site that you want to appear to a shopper in this group.
  12. From the Locale list, select the locale that the shopper can visit if they are part of the group.
  13. Click Save. The Live Change Warning dialog appears.

    Live Change Warning

  14. Type your user name as it appears in the Live Change Warning dialog to verify that you want to make the change on your live store and click OK.

How to configure the Authorized Shopping Countries settings

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
  2. Click the Security tab.
  3. Choose the Allow Billing From option you want to use to define purchase restrictions based on the shopper's billing address. See Authorized Shopping Countries for a description of the fields.
  4. Depending on the option you selected in the previous step, you can add allowed countries to your store's supported locales. Supported locales (all other locales besides the default locale) will inherit the settings from the default locale by default.

    To configure a supported locale differently from the default locale:

    1. Select the locale tab that you want to modify.
    2. Select the Customize for This Locale option.
    3. Click Search Search and type the name of the country in the Search field.
    4. Click one or more countries in the Search Results list to move them to the Selected Items list and then click Apply. The countries appear in the Allowed Countries list for the selected locale.
  5. Choose the Allow Shipping To option you want to use to define purchase restrictions based on the shopper's shipping address. See Authorized Shopping Countries for a description of the fields.
  6. Depending on the option you selected in the previous step, you can add the countries you can add denied countries to your store's supported locales. Supported locales (all other locales besides the default locale) will inherit the settings from the default locale by default.

    To configure a supported locale differently from the default locale:

    1. Select the locale tab that you want to modify.
    2. Select the Customize for This Locale option.
    3. Click Search Search and type the name of the country in the Search field.
    4. Click one or more countries in the Search Results list to move them to the Selected Items list and then click Apply. The countries appear in the Denied Countries list for the selected locale.
  7. Explain why you defined the restrictions in the Comments field. Provide enough detail to ensure someone else can determine why you denied or allowed billing or shipping to a specific country for a specific locale.

How to configure the Automatic Geolocation settings

  1. Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
  2. Click the Security tab.
  3. Under Automatic Geo-location, select the Unrecognized Country option you want to use when a shopper in from an unrecognized location visits your store. See Automatic Geo-Location for a description of the fields.
  4. Select the Redirect Settings option you want to use to redirect shoppers.
  5. To add a geolocation, click Add, complete the fields in Add Geo-Location dialog, and then click Save. The Live Change Warning dialog appears.

    Live Change Warning

  6. Type your user name as it appears in the Live Change Warning dialog to verify that you want to make the change on your live store and click OK.