Last updated: Apr 21, 2023 09:32:57 AM
Configuring site settings
Use the Configure Site Settings page to configure your site's settings. These site settings control which features appear in your store and how your store behaves or operates. The settings available to you depend on your user roles and the template your store uses.
The following list explains why some settings may not appear on this page:
- You are not a Digital River Internal User
An internal Digital River user of Global Commerce. Internal users have access to features or settings that clients do not. These features or settings could really affect commerce on the store or is complicated to set up or manage.. A Digital River Internal User can see these settings because changing those settings could greatly affect your store.
- You do not have the user roles required to view the settings.
- Your store uses a template that does not support a setting. The template your store uses appears in parenthesis at the top of the Configure Site Settings page.
If you need assistance changing a setting, contact your Store Operations team.
Changes you apply to the site settings take effect immediately.
General tab
Attribute | Description |
---|---|
The Help Pages settings determine the type of help information available to a shopper on your site. See Site settings and Help Pages for more information. Note: Any changes made to this section may take up to 2 hours to appear on your site. |
|
Backup Media FAQs |
Select this option if you want a shopper to view the Frequently Asked Questions (FAQs) that relate to backup CDs. |
Extended Download Services (EDS) FAQs |
Select this option if you want a shopper to view the FAQs that relate to the Extended Download Service (EDS). |
Display |
Choose one of the following options:
|
Use the Site Information settings to enter your site and company name, as you want it to appear to shoppers in your store. See Site settings and Site Information for more information. |
|
Site Name |
Enter the name of your store, as you want it to appear to shoppers. |
Company Display Name |
Enter the name of your company, as you want it to appear to shoppers. |
Site Status |
Shows the status of the site. |
Design Pro (Forge) |
Choose one of the following options:
|
Use the Domain Services settings to set up the virtual domain settings for your store. You must specify that you want to use a virtual domain in your contract. Before you try to use a virtual domain, contact Digital River. See Site settings and Domain Services for more information. |
|
Allows you to customize your Store Builder promotional links. Choose one of the following options:
|
|
Default |
Select the domain you want to use as your default domain. |
Domain |
Shows the available domains for your site. |
Add |
Add a virtual domain. Note: Adding or deleting virtual domains require contractual updates. |
Delete |
Delete one or more selected virtual domains. |
Virtual Domain |
Enter the domain name for the virtual domain. Storefront Links uses this domain when generating hyperlinks for your site. This field appears when you click Add. |
Restrict Current Domain to Allowed Sites Only |
Select this checkbox if you want to restrict the domain specified in the Virtual Domain field to only show sites associated with the domain and company. This prevents shoppers from changing the site ID in the URL to show another site if that site is not associated with the virtual domain. This field appears when you click Add. |
Redirect Actions |
If you selected the Restrict Current Domain to Allowed Sites Only checkbox, you must choose an option that defines how you want to restrict access. The following options are available:
This field appears when you click Add. |
Specific URL |
Enter the URL where you want shoppers redirected to if they try to view a site from your virtual domain that is not associated with your site and/or company. This field appears when you select the Use Specific URL for Redirects option. |
Checkout tab
Attribute | Description |
---|---|
The Address Restrictions settings allow you to configure restrictions, based on the client's specifications, that prevents a shopper from entering a shipping address or billing address that violates the site's delivery restrictions. Example: You can define a restriction that prevents the shopper from including their PO Box in the Street Address (Line 1). Note: Address restrictions only to apply to implementations that include physical products. |
|
Deny Based on Street Address (Line 1) |
Allows you to choose to deny billing or shipping based on a shopper's billing or shipping address. Choose one or more of the following options:
|
Denied Words in Billing Addresses |
Enter up to 50 lines of words, phrases, symbols or addresses that will result in a denial of the billing address, one on each line. The system denies billing to any shopper’s street address (line 1) that contains one or more of these terms. |
Denied Words in Shipping Addresses |
Enter up to 50 lines of words, phrases, symbols or addresses that will result in a denial of shipping address, one on each line. The system denies shipping to any shopper’s street address (line 1) that contains one or more of these terms. |
Deny Based on City |
Allows you to choose to deny billing or shipping based on a shopper's billing or shipping city. Choose one or more of the following options:
|
Denied Billing Cities |
Enter up to 50 lines of words, phrases, symbols or names that will result in a denial of billing address, one on each line. The system denies billing to any shopper’s city that contains one or more of these terms. |
Denied Shipping Cities |
Enter up to 50 lines of words, phrases, symbols or names that will result in a denial of the shipping address, one on each line. The system denies shipping to any shopper’s city that contains one or more of these terms. |
Deny Based on Postal Code |
Allows you to deny billing or shipping based on a shopper's billing or shipping postal code. Choose one or more of the following options:
|
Denied Billing Postal Codes |
Enter up to 50 postal codes that will result in a denial of billing address, one on each line. The system denies billing to any shopper’s postal codes that contain any of these codes. |
Denied Shipping Postal Codes |
Enter up to 50 postal codes that will result in a denial of the shipping address, one on each line. The system denies shipping to any shopper’s postal codes that contain any of these codes. |
Use the Address Validation settings to indicate what validation service you want to use to verify addresses when shoppers place an order in your store. When a shopper enters an address (and you enabled address validation), the site validates the address and the format. This helps reduce the number of undelivered shipments due to bad addresses or rejected payments due to an unverified billing address. See Site settings and Address Validation for more information. |
|
Type |
Choose the service you want to use. The following options are available:
|
Validate |
Choose one or more of the following options:
|
Use the Authentication settings to require shoppers to sign in to your store and authenticate themselves before they can browse your products or make a purchase. See Site settings and Authentication for more information. |
|
Authentication |
Select whether or not you want to enable the authentication feature for your store.
|
Default Action |
Choose the page that the system will redirect to when they try to enter your site without authenticating themselves. The action usually corresponds to a specific page, such as a Login page or Contact Us page. Select Enabled for Authentication to enable this list. |
Exclusions |
Select the actions you want to exclude from authentication. Shoppers can perform the selected actions regardless of whether or not they sign in to your store. |
Checkout |
Use the Checkout settings to choose what elements you want to appear in the shopping cart and whether you want to force shoppers to create an account with your site before they can complete their purchase. Conversely, you can also allow shoppers to shop anonymously. See Site settings and Checkout for more information. |
Checkout Type |
Choose one of the following options:
|
Display |
Select how you want to create accounts on your site. You can choose one or more of the following options:
|
Terms of Sale Acceptance |
Select how you want terms of sales acceptance to work in your store. The following options are available:
|
CVV Code |
Select whether you want to require a CVV code for credit card orders. The following options are available:
|
Use the Flow settings to control the pages you want to use when a shopper checks out. There are several types of checkout flows available, and each one has different pages specific to that flow. See Site settings and Flow for more information. |
|
Checkout Flow |
Lists the available checkout flows in your store. |
Default Checkout Flow |
Determines which checkout flow your store uses by default. |
Enable for Site |
Determines which checkout flows your store can use. |
Use the Request Estimate settings to provide a quote feature for the price guarantee. See Site settings and Request Estimate for more information. |
|
Request Estimate |
When you enable this feature on your site, it adds a Request Estimate button to the shopping cart. Shoppers can click the button to request so that shoppers can get an estimate of the contents in their cart. Estimates do not guarantee the pricing of the items in the shopping cart, they only save the contents of the cart so the shopper can return to your store and place an order.
To learn more about estimates, see Site settings and Request Estimate. |
Order Limit |
You can choose to limit the number of orders a shopper can place for the same estimate. Choose one of the following options:
|
Set Estimate Expiration |
Choose how long the estimate will be valid after the system creates it. How long an estimate stays valid determines how long a shopper can access that estimate and place an order from that estimate. The following options are available:
|
Send Reminder Email |
Select whether you want to send a reminder email to a shopper who requested an estimate if they did not place an order from that estimate. The following options are available:
|
Display "Contact me..."Checkbox |
Select whether you want a checkbox to appear when shoppers request an estimate that allows shoppers to ask customer service or sales to contact the shopper (via phone or email) regarding their estimate. The following options are available:
|
Company Representative |
Enter the email address of the person (or persons, if you enter a distribution list) that will provide assistance with the estimate and answers questions regarding the estimate. The email address you enter should be the person (or persons) who can work with the shopper to complete their purchase. This is not the person who contacts the shopper if the shopper selects the Contact Me checkbox. |
If a shopper does not complete the order and visits your store again, the system restores the contents of their shopping cart based on your settings here. Shopping cart contents can contain products and offers. See Site settings and Restore Cart Contents for more information. |
|
Products |
Use the toggle to enable or disable the restoration of products in the shopping cart.
|
User-Triggered Offers |
Use the toggle to enable or disable the restoration of promo URL and coupon code triggers in the shopping cart.
|
Specify how many days after creation you want to retain the contents of a shopping cart. This field appears when you select ON for Products. |
|
Offer Settings Reconciliation |
Allows you to reconcile restored items with the system based on latest offer settings.
|
The Shopper Restrictions setting determines whether minimum and maximum purchase restrictions are set by line item or across the line items in the shopping cart. See Site settings and Shopper Restrictions for more information. |
|
Restriction Level |
Choose how you want to enforce purchase restrictions. Your options are as follows.
|
Choose whether you want to enable product restrictions.
|
Event Notifications tab
Use the Event Notifications tab to configure post-order notifications (PON). See How to configure Event Notifications settings for instructions.
Features tab
Attribute | Description |
---|---|
Provides shoppers the option to purchase a physical version of a download product while in the shopping cart. |
|
Backup Media |
Choose one of the following options:
|
Target Segments |
Target segments allow you to choose which products should use the configurations you create for your Backup Media.
|
Displays the "Bought - Also Bought" section on the store. This feature requires additional Site Design work for the list to appear in your store. See Site settings and Bought - Also Bought for more information. |
|
Bought - Also Bought |
Note: This feature is currently unavailable. Choose one of the following options:
|
Maximum Products |
Choose the maximum number of products to display on your store. This field appears when you enable the feature. |
Compare Pages |
Enables the Compare Page features on the Storefront menu so you can create compare pages by category and locale. Compare pages my require additional Site Design work. See Site settings and Compare Pages for more information. |
Compare Pages |
Choose one of the following options:
|
Maximum Number of Products to Compare |
Choose the maximum number of products that a shopper can compare at one time. This field appears when you enable the feature. |
E-Invoice for Taiwan |
This setting allows the site to issue e-invoices and upload related data to the government's e-invoice platform. The e-invoice is also known as the electronic Government Uniform Invoice (eGUI). |
E-Invoice for Taiwan |
Choose one of the following options:
|
Global Tax ID Management |
Global Tax ID Management allows the site to collect and validate the shopper's tax IDs for all countries where Digital River has business ties. |
Global Tax ID Management |
Choose one of the following options:
|
Shopper Type |
You can define which shopper types should be displayed on the Billing page for the shopper to select. Your options are as follows:'
|
Use the Home Page Search Engine Optimization settings to control how your store appears in a search engine's search results and the keywords associated with your store for search. The settings you enter here pertain to your store's home page. You can also use search engine optimization with custom pages, categories, and products. See Site settings and Home Page Search Engine Optimization for more information. Note: This setting will not work in your store if you disinherited the header in your template. |
|
Title Tag |
Provide the text for the link that appears when the product appears in the search results. The title appears as the primary link in the search results. The maximum recommended length is 70 characters. |
Meta Description |
Enter the description that the shopper sees under the text link in the search results. Use this text to describe or promote your store or brand, identify the products you sell, or the reason why a shopper might visit your site. The recommended length is 150 characters. |
Meta Keywords |
You expect a shopper to enter these words in a search engine. These words describe your products or store. Note: Do not use punctuation when entering words in this field. Enter keywords that describe the contents of the page and appear on the page. The recommended maximum number of words is 7. |
While this feature is enabled, the system will handle input shipping costs based on the tax-inclusive flag of the price list. When the toggle is OFF, the shipping and handling fee will always be tax exclusive. When the toggle is ON, it will refer to the configured price list as follows:
|
|
Master Toggle for eFinancing |
This setting allows the site to toggle between the existing (old) Term Codes implementation used by Global Commerce-hosted sites and the new Term Code Service implementation used by the Commerce API. This Master Toggle will be used by Term codes, Disclosure, Enable Multiple Terms, and Products. |
Master Toggle |
Choose one of the following options:
|
Controls various payment-related settings and options. |
|
Allows Payments Managers to customize the behavior of credit cards. |
|
Enable 3D Secure Shopper Authentication? |
Allows you to enable or disable 3D Secure authentication. 3D Secure authentication provides security for both retailers and customers who are shopping online. |
Suppress Zero Dollar Authorizations? |
Allows you to enable or disable the suppression of zero dollar authorization. When you disable the suppression of zero dollar authorization, you can verify a card by sending a zero dollar authorization request. Note that some issuing banks do not support the zero dollar authorization and reject the charge request even if the card details are accurate. |
Convert Auto Renewal To Manual On Zero Dollar Auth Failure? |
When enabled and a zero dollar authorization fails, the system automatically converts Auto Renewal to Manual Renewal. |
Allows Payments Managers to customize behaviors for delayed fulfillment payment methods. |
|
Delayed Payment Threshold Percentage |
Enter the percentage for the delayed payment threshold. |
Check Payment Clearance Period |
Enter the number of days allowed for the check to clear and for the bank to receive the funds. |
Delayed Payment Notification Days |
Enter the number of days allows for a delayed payment notification. |
Allows Payments Managers to specify who to inform when there are new applications for Client Credit Plus accounts. |
|
Recipient for pending LoC account notification (client MOR only) |
Allows the Payments Managers to designate who receives a notification when there are new applications for Client Credit Plus accounts. |
Specify Credit Card Payment Attributes |
Allows Payments Managers to customize the behavior of credit cards. |
When enabled, allows the shopper to choose whether they want to save their payment information. |
|
When enabled, the system saves both the shopper's payment method and the billing address associated with the payment method by default without giving the shopper an option. |
|
See Site settings and Preorders for more information. |
|
Preorder Authorization |
Choose one of the following options:
|
Use the Private Stores setting to indicate whether you want to use Private Stores on your site. Note that some Site Design work may be required to implement Private Stores on your site. See the following topics for more information: Note: If you want to create a Private Store, contact your Store Operations team. |
|
Private Stores |
The Private Stores setting allows you to create a Private Store for a specific site that provides custom pricing for different groups of shoppers with special access, such as resellers, VIP shoppers, employees, and so on. Choose one of the following options:
If you want to sell your products exclusively in Private Stores, you must enable the Private Store Exclusive Products feature. See Private Store Exclusive Products for more information. |
Redirects |
Use redirects when a product in your store reaches its end date, or you retire a product, and you want to redirect shoppers to an alternate page. You can also use temporary redirects for promotions or unavailable products. Choose one of the following options:
|
Use the Regulatory Fees to indicate whether you are required to charge and collect regulatory fees for purchases on your site. |
|
Regulatory Fees |
Allows you to create and use regulatory fees in the store. Additional work may be required to enable full-fee functionality in your store. See Site settings and Regulatory Fees for more information. Choose one of the following options:
|
Self-Service Email Notifications |
Allows you to self-manage your email notifications. With this setting enabled, the Email Notifications option will be visible in the menu and clients will be able to edit the content of any email notification enabled on this site. |
Use this setting when you want the system to lock themes, styles, compare pages, and custom pages when a user edits the item so that another user cannot change the item until the first user finishes editing the item. See Site settings and Store Builder Locking for more information. |
|
Locking |
Choose one of the following options:
Note: To disable the locking feature, you must first unlock all locked items in Store Builder and then disable the locking feature. |
Use the Subscriptions feature to define how to handle subscription products and orders in your store. See Site settings and Subscriptions for more information. |
|
Use Same Subscription ID for Manual Renewals after Grace Period |
This option allows you to choose whether you want renewals to use the same subscription ID as the initial purchase or be issued a new ID (which is the default behavior) when a shopper manually renews their subscription. Best Practices: Select the Always option to get more accurate reporting and to help you determine the lifetime value per subscriber for anonymous shoppers. Choose one of the following options:
|
Subscription FAQs |
Select this checkbox if you want the subscription FAQs to appear in the Help pages for your site. |
"My Subscription History" link on the Help page (for "Account Creation") |
Select this checkbox if you want the Subscription History link to appear in the Help pages for your site. This link allows the shopper to manage their subscriptions through their account. Requirement: This option requires that you select Account Creation for the Checkout Type in the Checkout pod under the Checkout tab. |
Select this checkbox if you want a dialog box to appear when a Customer Service representative tries to change an automatic renewal subscription to a manual renewal subscription. The dialog box prompts the representative to read a script to the shopper offering them a free extension if they keep the automatic billing for their subscription. |
|
Specify the duration of the free extension in days, weeks, months, or years. These fields appear when you select the Enable Customer Service Save checkbox. |
|
Discounts & Refunds |
Select the Enable Discount on Next Renewal offer if you want to offer a discount when a customer renews a subscription. |
Display Stop Automatic Billing |
Select this checkbox if you want to allow shoppers to stop automatic billing for their subscriptions while viewing their subscription information in www.findmyorder.com.(Stopping the automatic billing turns the subscription into a manual renewal subscription.) If you do not select this option, a shopper must call Customer Service to stop the automatic billing for their subscription. Note: You are legally obligated to provide an "exceedingly simple" way for a shopper to stop an auto-renewal subscription. To provide an alternate method for shoppers to stop the automatic renewal of their subscription, select the Display Stop Automatic Billing checkbox, the Display Unsubscribe Immediately checkbox or both checkboxes to ensure one of these links appear on the self-service pages. |
Display Stop Automatic Billing |
Select this checkbox if you want to allow shoppers to stop automatic billing for their subscription from www.findmyorder.com. |
Display Unsubscribe Immediately |
Select this checkbox if you want to allow shoppers to stop their subscription from www.findmyorder.com.When a shopper stops their subscription, they immediately lose access to their subscription. |
Cancel Subscription at Chargeback |
If you clear the checkbox, automatically renewing subscriptions will convert to manual renewal on chargeback. If you select the checkbox, the subscription will be cancelled on chargeback. |
This is how long you want your subscription renewal price list to be valid for renewals from the current date. This attribute allows you to control when you can create a new subscription renewal price list. This attribute prevents you from charging a shopper a different renewal price than the one quoted in their reminder email. See Subscription renewal pricing for more information. When setting the renewal price list limitation, observe the following rules:
Example: If you enter 7 in this field and the current date is March 15th, you will not be able to create a subscription renewal price that is set to start before March 8th. Note that the system uses the start date to determine when a price list becomes active. At a minimum, you should set the value to the least number of days prior to expiration when the system sends the renewal reminder email for your subscription products. Note: For this setting to work with all your subscription products, use the same day intervals you specified for reminder emails for all your subscription products. |
|
THINK Subscription Service |
Select this checkbox if you want to use the THINK subscription service. Note: Select this checkbox only when the Digital River staff directs you to enable this feature. |
Subscription Controls |
When enabled, allows Merchandising Manager to customize offer behavior for subscription purchases, including automatic and manual renewals.
|
If US customers purchase a product for resale or non-profit organization or government agency purchases the product, the sale is tax exempt. |
|
Tax Exemption |
Choose one of the following options:
|
Sales to non-US customers are typically tax exempt if they purchase products for resale or the customer is a non-profit organization or government agency. |
|
Tax Exemption Non US |
Choose one of the following options:
|
Shopper Type |
When enabled, these two shopper types will appear on the Checkout (Billing, Shipping, or Information) page as radio buttons.
|
Use the Top-Selling Products feature to show a list of the best-selling products in your store. See Site settings and Top-Selling Products for more information. |
|
Top-Selling Products |
Displays a list of top-selling products for the site or a particular category. Site design changes are required before you can use top-selling products on your store. Choose one of the following options:
|
Refresh Frequency |
Select how often you want the system to recalculate and update the list of top-selling products in your store. The following options are available:
|
Use Data From Last |
Specify the last number of days you want to use to gather data for the top-selling list. The maximum value is 365 days. The recommended value is 180 days. |
Excluded Products |
You can exclude products from the Top-Selling Products list. |
Remove |
Allows you to remove products from the Exclude Products list. |
Add |
Allows you to add products to the Exclude Product list. |
ID |
This field shows the |
Name |
The product's name. |
Fulfillment tab
Attribute | Description |
---|---|
Access Point Shipment Methods |
Use this feature to enable Parcel Collection Point Prerequisite: Ensure that you have created an Access Point shipping method before enabling this feature. |
Access Point Shipping Methods |
Choose one of the following options:
|
When enabled, this feature automatically displays a system-generated message on the product details page that states when fulfiller expects to ship the line item. When you also enable the Custom Shipping/In Stock Timeframe Message, the custom message will override the system-generated message when provided. Note: This feature requires Site Design changes before you can implement this feature. |
|
Choose one of the following options:
|
|
Use the Backorder Notifications setting to specify how often to send backorder emails to shoppers. The system sends backorder notifications to shoppers when the product they ordered is on backorder (out of stock). The email tells the shopper if the product is back in stock or still on backorder. |
|
Email Frequency |
Select how often you want the system to send notifications to a shopper who has ordered a product that is out of stock and on backorder. |
Use the Gift Messaging settings to indicate whether you want to allow shoppers to place gift orders. After you enable gifting for products, an option appears when you create or edit a product that you can select when you want to allow gifting for that product. If you select the gift option for a product, shoppers can purchase the product as a gift and include a gift message. When a shopper enters a gift message, the gift message appears on the gift invoice sent with the physical product or in the email notification sent to the gift recipient for digital products. For physical products, your fulfiller must be able to support receiving gift messages in order for gift messages to appear on the invoices. If you have any questions about this aspect of gift products, contact your Store Operations team. When a shopper purchases a gift product, the system sends the appropriate notification emails to either the purchaser or the gift recipient, depending on the notification. |
|
When enabled, allows shoppers to purchase digital products as gifts. Choose one of the following options:
|
|
When enabled, allows shoppers to purchase physical products as gifts. Note: Your physical fulfiller must support gift messaging for the gift message to appear on the shipping invoice. Choose one of the following options:
|
|
The prepaid landed costs |
|
Landed Cost |
Choose one of the following options:
|
Notify Me |
Use the Notify Me settings to indicate if you want to provide a link (on the Product Detail page) for out of stock products. This allows shoppers to request notification (via email) when an out of stock product comes back in stock. Note: This feature requires Site Design changes before you can implement this feature. The field shoppers use to sign up for stock status appears when you complete the Site Design changes and enable the feature. |
Stock Alerts |
When enabled, allows the shopper to request notification when a product comes back in stock.
|
Keep Email Addresses |
Select the maximum number of days when a shopper can receive notification that a product is back in stock after a shopper requests notification. When the notification request expires, the system deletes the shopper's request and their email address. |
Use the Real-time Stock settings to enable real-time inventory checks for products in your store. When you enable this feature, the stock status of products (in stock, out of stock) will appear on the Product Detail pages in your store. |
|
Real-time Stock |
When enabled, allows real-time inventory checks for products in your store. Choose one of the following options:
|
Display Shipping Method and Cost |
When enabled, shows an estimate of shipping costs for different shipping methods on the Product Details page in your store. Choose one of the following options:
|
External Call |
When enabled, allows your store to use an external call to get stock status. Use this option when a third-party system maintains inventory counts for your products.
|
Stock Availability Service |
When enabled, allows your store to use an external call to get stock status.
|
The system sends FTC reports on a nightly basis to the email address listed below if the system sends an FTC notification to a customer. If the system sends no FTC notifications, you will not receive a report. |
|
FTC Reports |
When enabled, the system sends FTC reports when the customer receives an FTC notification. The following options are available:
|
Enter Email Address |
Enter the email address for the user or group that will receive the FTC report. |
Use this feature to define how a customer can ship their order. |
|
Shipping Methods |
Choose one of the following options:
|
Payment Methods tab
Use the Payment Method tab to set up the supported payment methods for your site.
Note: The Payment Methods tab only shows your site’s supported payment methods.
Attribute | Description |
---|---|
Supported Locales |
Use the Supported Locales option to limit the use of a payment method to specific locales only or apply the payment method to all supported locales.
|
Product Category Default |
Choose the default product category for the payment method. |
Payment Expiration |
Use the Payment Expiration option to specify whether you want to use the Digital River default expiration date, or define your own expiration date for that particular method. The expiration date determines how long after a shopper submits an order the shopper can still submit the payment. Only use this option for delayed payment methods and the Client Credit payment method. |
Preorders tab
Use the Preorders setting to define when you want to process payment authorization for preorders.
Attribute | Description |
---|---|
Preorder Authorization |
Choose when authorization occurs. The following options are available:
|
Security tab
Attribute | Description |
---|---|
Use the Authorized Browsing Locales setting to indicate which supported locales a shopper (in a specific country) can see when they visit your site. Example: If your European site has four locales, you can specify whether a shopper from one of those locales can browse your store in the other three locales. (Note that your automatic geolocation settings can determine the locales a shopper can visit.) Authorized browsing locales essentially limit a shopper's ability to see your store in one of the other locales supported in your store. You can set up authorized browsing locales to limit the locales (and therefore the products and pricing) a shopper can see based on the shopper's location. This ensures that a shopper can only purchase products from their designated locale. |
|
The Authorized Shopping Countries setting allows you to define which shoppers can purchase products in your store based on the billing or shipping address they enter during checkout. Use this feature when you want to:
Note: The search results for authorized shopping countries only display countries supported by Digital River. It does not display embargoed or unsupported countries. |
|
Allow Billing From |
Choose the option you want to use to define purchase restrictions based on the shopper's billing address. The following options are available:
|
Allowed Countries |
Lists the countries that a shopper cannot use when entering their billing information. |
Denied Countries |
Lists the countries that a shopper cannot use when entering their billing information. Some countries appear in the Denied Countries list by default. You cannot do business with these countries based on export control restrictions. |
Locales |
Supported locales (all other locales besides the default locale) will inherit the settings from the default locale by default. If you want to configure a supported locale differently from the default, click that locale tab, select the Customize for This Locale option, and then add the countries that you want to allow or deny for that locale. |
Allow Shipping To |
Choose the option you want to use to define purchase restrictions based on the shopper's shipping address. The following options are available:
|
Allowed Countries |
List the countries that a shopper can use when entering their billing information. Some countries appear in the Allowed Countries list by default. Supported locales (all other locales besides the default locale) inherit the settings from the default locale by default. If you want to configure a supported locale differently from the default, click that locale tab, select the Customize for This Locale option, and then add the countries that you want to allow for that locale. |
Search |
To search for countries you want to deny or allow by locale, click the Search button, select the countries you want to allow or deny, and click Apply. The Selected countries appear in the list. |
Comments |
Explain why you defined the restrictions. Provide enough detail to ensure someone else can determine why you denied or allowed billing or shipping to a specific country for a specific locale. |
The automatic geolocation setting allows you to send shoppers to a specific site and locale based on their language and geographic location. The feature also allows you to restrict shoppers from certain locations from viewing or shopping in your store. See How Automatic Geo-Location works for more information. |
|
Unrecognized Country |
If the country code is not recognized or configured in the Country/Language list, the system redirects the shopper according to your specified settings. The following options are available:
|
Site |
Choose the site you want to redirect shoppers to from this list. This field appears when you select the Go to specific site option. |
Locale |
Choose the locale you want to use from this list. This field appears when you select the Go to specific site option. |
Redirect Settings |
Choose whether you want to redirect shoppers visiting your store from an unrecognized country to a specific site or locale based on their location and browser language setting. The following options are available:
|
Remove |
Remove one or more destinations. |
Add |
Add a destination based on the specific country and locale. |
Country |
Select a country from the list. |
Browser Language |
Select a language. |
Destination | Select a locale for the site. |
Country/Language |
Shows the country and language. |
Locale |
Provide the name of the locale. |
When enabled, this feature protects shoppers against attacks that force them to unwittingly perform actions against their permission. |
|
Cross-Site Request Forgery Prevention |
Choose one of the following options:
|
Enable CSRF for Anonymous Users |
Choose one of the following options to enable Cross-Site Request Forgery Prevention (CSRF) for anonymous users:
This toggle appears when you select ON for Cross-Site Request Forgery Prevention. |
Define the shopper's password strength. |
|
Minimum Password Length |
Define the minimum number of characters that a shopper must use for a password. The minimum number of characters is 8. The maximum number of characters is 32. |
Enhanced Password Strength |
Enhanced password strength requires a secure shopper's password. In addition to meeting the minimum password length, the password will need to include three of the following characteristics:
Choose one of the following options:
|
Allows you to use a Secure Session Cookie to prevent Global Commerce session hijacking. |
|
Secure Session Cookie |
Choose one of the following options:
|
Lenient Mode |
If the secure cookie sent by the client does not match with the information originally sent to the client, the system will log out the session automatically (including the innocent client) when you disable Lenient Mode.
The Lenient Mode appears when you select the Enabled option Secure Session Cookie. |
Define how shoppers can regain access to their account if they forgot their password. Some settings may require assistance from your Store Operations Manager. |
|
Forgot Password Email |
Choose how you want to respond when a shopper requests a new password because they forgot their password:
|
Enter the number of hours before the link expires. The value must be greater than zero (0). This field appears when you select the Send Shopper a Link to Reset Their Password option. |
|
Define your policy for protecting shopper accounts from an automated hacking attack. |
|
Account Protection |
Choose one of the following options:
|
Number of Attempts |
Enter the number of failed login attempts that trigger account protection. The number must be greater than 0 and less than 16. |
When enabled, shoppers must enter their current password when they change their password. |
|
Shopper Current Password Check Settings |
Choose whether a shopper must enter their current password when they change their password.
|
How to determine the template used by the site
Required Role: Content Manager This user role allows the user to manage themes and styles, use Store Builder files, manage history for storefront links, view compare pages, view the Configure Site Settings page, and preview their store. or Internal User
An internal Digital River user of Global Commerce. Internal users have access to features or settings that clients do not. These features
or settings could really affect commerce on the store or is complicated
to set up or manage.
- Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
-
Look at the heading at the top of the page. The template used by your currently selected site appears in parenthesis.
How to enable estimates
Required Role: Content Manager This user role allows the user to manage themes and styles, use Store Builder files, manage history for storefront links, view compare pages, view the Configure Site Settings page, and preview their store. or Internal User
An internal Digital River user of Global Commerce. Internal users have access to features or settings that clients do not. These features
or settings could really affect commerce on the store or is complicated
to set up or manage.
- Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
- Click the Checkout tab. See Checkout tab for a description of the options.
- Under Request Estimate, select Enabled.
- Choose Single or Unlimited for the Order Limit.
- Specify when you want the estimate to expire for the Set Estimate Expiration option.
-
Choose whether you want the system to send a reminder to the shopper after they create their estimate for the Send Reminder Email option. The system sends only one reminder.
Best Practices: Choose Remind recipient and specify how many days after the creation date when the system should send the reminder. Reminders may help increase sales for estimates.
- Choose whether you want a Contact Me checkbox to appear for the Display "Contact me... Checkbox. If you choose Yes, provide the email address for the company representative in the Company Representative field.
- Click Save.
How to configure Event Notifications settings
The following task shows you how to enable post-order notifications (PON) for a return, refund, or payment event.
- Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
- Click the Event Notifications tab. The Return tab on the Event Notifications tab appears.
- From the Return tab, select one or more event notification checkboxes or choose Select All to select all event notification checkboxes.
- Click the Refund tab, select one or more event notification checkboxes or choose Select All to select all event notification checkboxes.
- Click the Payment tab, select one or more event notification checkboxes or choose Select All to select all event notification checkboxes.
- Click Save. Global Commerce immediately applies the changes to your store and sends notifications to your designated endpoint.
How to configure site settings for subscription products
Required Role: Content Manager This user role allows the user to manage themes and styles, use Store Builder files, manage history for storefront links, view compare pages, view the Configure Site Settings page, and preview their store. or Internal User
An internal Digital River user of Global Commerce. Internal users have access to features or settings that clients do not. These features
or settings could really affect commerce on the store or is complicated
to set up or manage.
- Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
- Click the Features tab.
- Scroll down to the Subscriptions pod.
- Complete the fields. See Subscriptions for a description of the fields.
How to enable Parcel Collection Point (access point) shipping method
Required Role: Account Manager
- Select Administration, select Site, and then click Configure Site Settings.
- Click the Fulfillment tab.
- Under Access Point Shipment Methods, select Enabled.
- Click Apply.
How to configure the Authorized Browsing Locales Settings
- Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
- Click the Security tab.
- Under Authorized Browsing Locales, click the Authorized Browsing Restrictions toggle switch to ON.
- Select the default locale tab. Configure the default locale first, and then configure the other locales if you want to set up your supported locales independently of the default locale. By default, supported locales inherit the settings of the default locale. If you do not want to change the supported locales, you only have to configure the settings for the default locale.
- Click Add Group. The Add Authorized Browsing Group dialog appears.
- Enter a name for the group you want to create in the Group Display Name field. The name should reflect the locales you may add to the group, such as "Europe" or "North America."The name you enter must be unique for the site. You can only use a name once per site.
-
Click Save. The Live Change Warning dialog appears.
-
Type your user name as it appears in the Live Change Warning dialog to verify that you want to make the change on your live store and click OK.
- Select the checkbox next to the group you just created and click Add. The Add Authorized Browsing Link dialog appears.
- For the Type option, select whether you want the system to redirect a shopper who is part of the group to a site/locale that is part of your Digital River store, or whether you want to redirect shoppers to another URL.
- In the Site Display Name field, enter the name for your site that you want to appear to a shopper in this group.
- From the Locale list, select the locale that the shopper can visit if they are part of the group.
-
Click Save. The Live Change Warning dialog appears.
-
Type your user name as it appears in the Live Change Warning dialog to verify that you want to make the change on your live store and click OK.
How to configure the Authorized Shopping Countries settings
- Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
- Click the Security tab.
- Choose the Allow Billing From option you want to use to define purchase restrictions based on the shopper's billing address. See Authorized Shopping Countries for a description of the fields.
-
Depending on the option you selected in the previous step, you can add allowed countries to your store's supported locales. Supported locales (all other locales besides the default locale) will inherit the settings from the default locale by default.
To configure a supported locale differently from the default locale:
- Select the locale tab that you want to modify.
- Select the Customize for This Locale option.
- Click Search
and type the name of the country in the Search field.
- Click one or more countries in the Search Results list to move them to the Selected Items list and then click Apply. The countries appear in the Allowed Countries list for the selected locale.
- Choose the Allow Shipping To option you want to use to define purchase restrictions based on the shopper's shipping address. See Authorized Shopping Countries for a description of the fields.
-
Depending on the option you selected in the previous step, you can add the countries you can add denied countries to your store's supported locales. Supported locales (all other locales besides the default locale) will inherit the settings from the default locale by default.
To configure a supported locale differently from the default locale:
- Select the locale tab that you want to modify.
- Select the Customize for This Locale option.
- Click Search
and type the name of the country in the Search field.
- Click one or more countries in the Search Results list to move them to the Selected Items list and then click Apply. The countries appear in the Denied Countries list for the selected locale.
- Explain why you defined the restrictions in the Comments field. Provide enough detail to ensure someone else can determine why you denied or allowed billing or shipping to a specific country for a specific locale.
How to configure the Automatic Geolocation settings
- Select Administration, select Site, and then click Configure Site Settings. The Configure Site Settings page appears.
- Click the Security tab.
- Under Automatic Geo-location, select the Unrecognized Country option you want to use when a shopper in from an unrecognized location visits your store. See Automatic Geo-Location for a description of the fields.
- Select the Redirect Settings option you want to use to redirect shoppers.
-
To add a geolocation, click Add, complete the fields in Add Geo-Location dialog, and then click Save. The Live Change Warning dialog appears.
-
Type your user name as it appears in the Live Change Warning dialog to verify that you want to make the change on your live store and click OK.
© 2023 Digital River, Inc. Digital River® is a registered trademark of Digital River, Inc.