Configuring site settings

Use the Site Information settings to enter your site and company name, as you want it to appear to shoppers in your store. See Site settings and Site Information for more information.

Enter the name of your company, as you want it to appear to shoppers.

Shows the status of the site.

Choose one of the following options:

• On
• Off

Allows you to customize your Store Builder promotional links. Choose one of the following options:

• Enabled—Choose this option if you want to customize your Store Builder promotional links during the promotional link creation process.
• Disabled

Enter the domain name for the virtual domain. Storefront Links uses this domain when generating hyperlinks for your site.

This field appears when you click Add.

If you selected the Restrict Current Domain to Allowed Sites Only checkbox, you must choose an option that defines how you want to restrict access. Your options are as follows:

• Always Use Virtual Domain for Redirects—When a shopper tries to view a site within your virtual domain that is not your site (or associated with the virtual domain), the system redirects the shopper to the Home page for the virtual domain you specified in the Virtual Domain field.
• Use Specific URL for Redirects—When a shopper tries to view a site within your virtual domain that is not your site (or associated with the virtual domain), the system redirects the shopper to the URL you specified in the Specific URL field.

This field appears when you click Add.

Select this checkbox if you want a shopper to view the Frequently Asked Questions (FAQs) that relate to backup CDs.

Allows you to choose to deny billing or shipping based on a shopper's billing or shipping address. Choose one or more of the following options:

• Billing—Select this option to deny billing to a restricted address.
• Shipping—Select this option to deny shipping to a restricted address.

Allows you to deny billing or shipping based on a shopper's billing or shipping postal code. Choose one or more of the following options:

• Billing—Select this option to deny billing to a restricted postal code.
• Shipping—Select this option to deny shipping to a restricted postal code.

Choose the service you want to use. Your options are as follows:

• Verazip
• Standard Address Validation
• None

Choose the page that the system will redirect to when they try to enter your site without authenticating themselves. The action usually corresponds to a specific page, such as a Login page or Contact Us page.

Select Enabled for Authentication to enable this list.

Select how you want to create accounts on your site. You can choose one or more of the following options:

• Company Name Field—Shows a field where a shopper can enter the name of their company.
• Division Field—Shows a field where a shopper can enter the division where they work in the company.
• Fax Number Field—Shows a field where the shopper can enter their fax number.
• Work Number Field—Shows a field where the shopper can enter their work phone number.
• State/Province Field—Shows a field where a shopper can enter the name of the state or province in which they reside.
• Birth Date Field—Shows a field where the shopper can enter their birth date.

• End User Address Section—Shows a field where the shopper can enter an alternate address.

  • Reseller Site—Select this option if this is a reseller site. When selected, this option indicates that the reseller gives Digital River permission to send email notifications to the end user about the reseller purchase (pricing does not appear in the email).
• Require Anonymous Password Field—Shows a field where the user can enter their password.

• Save My Info Check Box—Shows a checkbox that a user can select when they want to save their information for the session. When you select this option, you need to specify the Default Value. 

  • Default Value—The default value for the Save My Info checkbox. Your options are as follows:

    • On—When you select On, the system selects the checkbox by default.
    • Off—When you select Off, the system clears the checkbox by default.
• Allow PayPal as saved Payment Method—Allows the shopper to select PayPal as their preferred payment method.

Select whether you want to require a CVV code for credit card orders. Your options are as follows:

• Always required for every purchase on store—Select this option when Digital River is the Reseller of Record.
• Never have CVV on for store—Select this option if the sites are located in the European Union (EU).

• Only require once, then never require after that—Select this option if you only want to require a CVV code for the first purchase but not for subsequent purchases.

  Note: If you select the option, the shopper enters the CVV code once and then never again with repeat purchases. This feature requires some site design work. If you do not update your site design, this could affect commerce in your store.

When you enable this feature on your site, it adds a Request Estimate button to the shopping cart. Shoppers can click the button to request so that shoppers can get an estimate of the contents in their cart. Estimates do not guarantee the pricing of the items in the shopping cart, they only save the contents of the cart so the shopper can return to your store and place an order.

• Enabled—Select this option if you want to allow the buyer to request an estimate through the shopping cart.
• Disabled—Select this option if you do not want to allow shoppers to request an estimate through the shopping cart.

To learn more about estimates, see Site settings and Request Estimate.

Choose how long the estimate will be valid after the system creates it. How long an estimate stays valid determines how long a shopper can access that estimate and place an order from that estimate. Your options are as follows:

• 365 days after creation date
• Custom—Specify the number of days the estimate will remain valid after the creation date.

Select whether you want a checkbox to appear when shoppers request an estimate that allows shoppers to ask customer service or sales to contact the shopper (via phone or email) regarding their estimate. Your options are as follows:

• No—The shopper cannot select a checkbox when they want a Company representative to contact them.
• Yes—Allows the shopper to select a checkbox when they want a Company Representative to contact them. When you select this option, the Company Representative field appears.

Use the toggle to enable or disable the restoration of promo URL and coupon code triggers in the shopping cart.

• ON—Restores promo URL and coupon code triggers to the shopping cart when the customer returns to your store.
• OFF—Clears the promo URL and coupon code triggers from the shopping cart when the shopper returns to your store.

Specify how many days after creation you want to retain the contents of a shopping cart.

This field appears when you select ON for Products.

Choose how you want to enforce purchase restrictions. Your options are as follows.

• Product (Across Line Items)—Select this option if you want to use the total number of a product in the shopping cart to enforce the restriction.

  Example: If you set the maximum purchase restriction to two, and a shopper adds the same product to the shopping cart three times, the shopper cannot complete the order because the total number of product items in the shopping cart (in this case three) exceeds the purchase restrictions.

• Line Item—Select this option if you want to enforce purchase restrictions on a per line item basis. This option enforces purchase restrictions per single line item.

  Example: If you set a maximum purchase restriction of two, the shopper could add the same product to the shopping cart multiple times and not be restricted unless the shopper changed the quantity of one of those line items to exceed two (the number set for the maximum purchase restriction).

The Auto Created Line Item Level Return Product event occurs when a product shipped to a customer cannot be delivered to the specified shipping address. Consequently, the product is automatically returned to the fulfiller. This event typically results from a failed CancelRequest, indicating that the cancellation process was initiated but ultimately did not succeed before the item was shipped out. In such scenarios, the system automatically generates a return for the specific line item, facilitating smoother return processing and improved operational efficiency.

The Line Item Level Return Product event occurs when a customer initiates a return at the individual product line item level due to service-related issues. Examples of such issues include receiving an incorrect product. This event is categorized under ReturnType specifically for line item returns.

Purpose: The event aims to address and rectify incidences where the product delivered does not match the customer's order, enhancing customer satisfaction by facilitating a smooth return process.

Key points:

• Triggered by service-related issues such as incorrect product delivery.

• Facilitates a focused return process at the line item level.

• Helps in streamlining returns processing and improving operational efficiency.

Replacement Return is initiated when a customer receives a damaged product and decides to return it. In these cases, the customer is not seeking a monetary refund but a direct replacement of the damaged item. This return type falls within a specific category focusing on exchanging the damaged product for a new, undamaged version, thus ensuring that the customer's initial purchase intention is fulfilled without any financial transactions for the return.

• Trigger: Receiving a damaged product.

• Objective: To replace the damaged item with an undamaged equivalent.

• Return type (ReturnType): No monetary transaction; the aim is a direct product exchange.

A Cancellation Refund event occurs when an order is cancelled before fulfillment and has a settled payment. This type of refund is generated by the system for orders that have been cancelled, including both delayed settled orders and auto settle settled orders. This refund event is particularly used for line item returns set up due to a failed CancelRequest.

The Order Level Suppress Refund is a system-generated refund event for an order after a fraud suppression has been identified and Digital River has collected the funds. This type of refund occurs when fraud suppression is activated after the funds are settled or cleared, prompting the system to initiate a refund immediately. This ensures that any potentially fraudulent transactions are quickly addressed and rectified, maintaining the integrity of the financial transactions on the platform.

Customer Service issues a Price Adjustment Refund to match the price of a product when another retailer offers the same product at a lower price. This can happen in cases such as customers requesting a price match for a recently purchased item or if a customer has pre-ordered a product and its price drops before its release. This refund ensures customers receive the best possible deal, aligning the purchase price with current market rates.

A Replacement Refund is issued when a customer requests a replacement for a product, but the product is out of stock, making the replacement impossible. In such cases, a refund is made available to the customer rather than providing a replacement. Importantly, this type of refund does not necessitate the return of the product to initiate the refund process. This refund category falls under the ReturnType for returns resulting from an unfulfilled replacement request due to inventory constraints, signifying that a refund mechanism is activated as a resolution.

A Review Refund event occurs when Customer Service issues a refund through a central payment gateway (CPG). This type of refund is typically enacted when a Commerce Operation Manager cannot process the refund through standard means and thus contacts Customer Service for resolution. The refund is executed using the CPG refund screen, ensuring the customer receives it efficiently and securely.

Payment tab

Customer Service sent a payment credit.

The Order Cancelled event occurs when an existing order is canceled either by the fulfiller or by a customer service representative. The cancellation stops all processing and fulfillment activities for the order, effectively ending its lifecycle within the system and ensuring the fulfiller will not complete the orders for various reasons, such as customer retraction or fraud detection, to maintain the integrity of the transaction process.

The Order in Review event indicates that we are currently working on the order. This state occurs after an order has been placed but before all elements of its fulfillment have been completed. The order is in a transitional phase toward completion.

The Order Placed event occurs immediately after a shopper has successfully completed the ordering process. During this stage, the shopper's order is confirmed and readied for subsequent processing, including transferring the order details to the operational data store for further processing. At this point, the order journey through fraud prevention review, risk assessment, and fulfillment preparations begins. This stage is critical for ensuring that all order details are accurate and ready for the next steps in the order processing cycle.

The Order Shipped event signifies that the fulfiller shipped the order to the customer. This critical stage in the order processing cycle indicates that the packaging and shipping preparations are complete and the order is on its way to the delivery address specified by the shopper. The event confirms the transition of the order status to 'shipped,' signaling that the products have left the warehouse or fulfillment center and are in transit to the customer. This event is crucial for the business and the customer, as it indicates the order's progress and expected delivery timeline.

Choose one of the following options:

• Enabled—Select this option if you want to allow the shopper to purchase a physical version of a download product while in the shopping cart. If Backup Media is enabled, additional work will be required to have Backup Media work correctly on the store. Contact your Store Operations Manager for more information.

• Disabled—Select this option if you do not want to use the Backup Media feature.

Displays the "Bought - Also Bought" section on the store.

This feature requires additional Site Design work for the list to appear in your store.

See Site settings and Bought - Also Bought for more information.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Use the Home Page Search Engine Optimization settings to control how your store appears in a search engine's search results and the keywords associated with your store for search. The settings you enter here pertain to your store's home page. You can also use search engine optimization with custom pages, categories, and products. See Site settings and Home Page Search Engine Optimization for more information.

While this feature is enabled, the system will handle input shipping costs based on the tax-inclusive flag of the price list. When the toggle is OFF, the shipping and handling fee will always be tax exclusive. When the toggle is ON, it will refer to the configured price list as follows:

• If the price list is tax inclusive, then the shipping and handling fee is tax inclusive.
• If the price list is tax exclusive, then the shipping and handling fee is tax exclusive.

• GC-Hosted—Use the existing (old) Term Codes implementation used by Global Commerce-hosted sites.
• Term Code Service—Use the new Term Code Service implementation used by the Commerce API.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Use the Private Stores setting to indicate whether you want to use Private Stores on your site. Note that some Site Design work may be required to implement Private Stores on your site. See the following topics for more information:

• Site settings
• Home Page Search Engine Optimization

When you select Component Price, the subscription renewal price will continue to use the product combination's configured component price. When you choose the List Price, the subscription renewal price will use the products' price in the price list. Choose one of the following options:

• Component Price—Select this option to use the product combination's configured component price.

• List Price—Select this option, the subscription renewal price will user the products price list.

Use redirects when a product in your store reaches its end date, or you retire a product, and you want to redirect shoppers to an alternate page. You can also use temporary redirects for promotions or unavailable products. Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Allows you to create and use regulatory fees in the store. Additional work may be required to enable full-fee functionality in your store. See Site settings and Regulatory Fees for more information.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Select this checkbox if you want to use the THINK subscription service.

If US customers purchase a product for resale or non-profit organization or government agency purchases the product, the sale is tax exempt.

Sales to non-US customers are typically tax exempt if they purchase products for resale or the customer is a non-profit organization or government agency.

When enabled, these two shopper types will appear on the Checkout (Billing, Shipping, or Information) page as radio buttons.

• Personal Purchase—Shopper buys products for personal use.
• Business Purchase—Shopper buys products for business use.
• None

Displays a list of top-selling products for the site or a particular category. Site design changes are required before you can use top-selling products on your store. Choose one of the following options:

• ON—Enables this feature in your store.

  This feature requires additional Site Design work for the list to appear in your store.

• OFF—Disables this feature in your store.

This field shows the product's ID used internally by the Digital River system.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Choose one of the following options:

• Enabled—Select this option if you want to enable the system-generated message.
• Disabled—Select this option if you do not enable the system-generated message.

When enabled, allows shoppers to purchase digital products as gifts. Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Use the Notify Me settings to indicate if you want to provide a link (on the Product Detail page) for out of stock products. This allows shoppers to request notification (via email) when an out of stock product comes back in stock.

When enabled, allows real-time inventory checks for products in your store. Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

When enabled, allows your store to use an external call to get stock status. Use this option when a third-party system maintains inventory counts for your products.

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

The Authorized Shopping Countries setting allows you to define which shoppers can purchase products in your store based on the billing or shipping address they enter during checkout. Use this feature when you want to:

• Deny shoppers, who live in a specific location, from purchasing products from your store.
• Deny shoppers, who want to ship products to a certain location (even if they do not reside at that location), from shipping products to that location from your store.

List the countries that a shopper can use when entering their billing information. Some countries appear in the Allowed Countries list by default.

Supported locales (all other locales besides the default locale) inherit the settings from the default locale by default. If you want to configure a supported locale differently from the default, click that locale tab, select the Customize for This Locale option, and then add the countries that you want to allow for that locale.

If the country code is not recognized or configured in the Country/Language list, the system redirects the shopper according to your specified settings. Your options are as follows:

• Stay on this site—Shoppers visiting your store from an unrecognized country will stay on the site they are trying to view.

  Example: If a shopper from an unrecognized country tries to access the en_GB locale of your store and you do not have a rule set up to specifically redirect shoppers in unrecognized countries, they will see the en_GB locale of your store.

• Go to specific site—The system redirects shoppers visiting your store from an unrecognized country to a specific site and locale you select from the Site and Locale lists that appear when you select this option.

The name of the locale.

Choose one of the following options:

• ON—Enables protection against attacks that force shoppers to unwittingly perform actions against their permission.
• OFF—Disables protection against attacks that force shoppers to unwittingly perform actions against their permission.

Enhanced password strength requires a secure shopper's password. In addition to meeting the minimum password length, the password will need to include three of the following characteristics:

• Upper case letter
• lower case letter
• Numbers
• Special characters: ! @ # $ % ^ * ~ : ; & > < [ ] { } | - _ + = ?

Choose one of the following options:

• ON—Enables the Enhanced Password Strength feature.

  Note: If you enable the Enhanced Password Strength feature, existing shoppers with weak passwords must change their password when they sign in.

• OFF—Disables the Enhanced Password Strength feature.

Choose one of the following options:

• Enabled—Enables the Secure Session Cookie feature.
• Disabled—Disables the Secure Session Cookie feature.

Enter the number of hours before the link expires. The value must be greater than zero (0).

This field appears when you select the Send Shopper a Link to Reset Their Password option.

Choose one of the following options:

• Require user to enter a CAPTCHA after multiple failed logins
• Lock shopper account after multiple failed logins