Configuring site settings

Select this option if you want a shopper to view the Frequently Asked Questions (FAQs) that relate to backup CDs.

Choose one of the following options:

• Physical Delivery FAQs—Choose this option if you want a shopper to view help information on the physical shipment.
• Download Delivery FAQs—Choose this option if you want a shopper to view help information on digital delivery.

• Physical and Download Delivery FAQs—Choose this option if you want a shopper to view help information on orders that combine digital delivery with a physical shipment.

  Example: A shopper buys the physical software CD and chooses to select digital delivery.

Enter the name of your store, as you want it to appear to shoppers.

Site Status

Store Builder Version

Use the Domain Services settings to set up the virtual domain settings for your store. You must specify that you want to use a virtual domain in your contract. Before you try to use a virtual domain, contact Digital River. See Site settings and Domain Services for more information.

Select the domain you want to use as your default domain.

Add a virtual domain.

Enter the domain name for the virtual domain. Storefront Links uses this domain when generating hyperlinks for your site.

This field appears when you click Add.

If you selected the Restrict Current Domain to Allowed Sites Only checkbox, you must choose an option that defines how you want to restrict access. The following options are available:

• Always Use Virtual Domain for Redirects—When a shopper tries to view a site within your virtual domain that is not your site (or associated with the virtual domain), the system redirects the shopper to the Home page for the virtual domain you specified in the Virtual Domain field.
• Use Specific URL for Redirects—When a shopper tries to view a site within your virtual domain that is not your site (or associated with the virtual domain), the system redirects the shopper to the URL you specified in the Specific URL field.

This field appears when you click Add.

Allows you to choose to deny billing or shipping based on a shopper's billing or shipping address. Choose one or more of the following options:

• Billing—Select this option to deny billing to a restricted address.
• Shipping—Select this option to deny shipping to a restricted address.

Enter up to 50 lines of words, phrases, symbols or addresses that will result in a denial of shipping address, one on each line. The system denies shipping to any shopper’s street address (line 1) that contains one or more of these terms.

Enter up to 50 lines of words, phrases, symbols or names that will result in a denial of billing address, one on each line. The system denies billing to any shopper’s city that contains one or more of these terms.

Allows you to deny billing or shipping based on a shopper's billing or shipping postal code. Choose one or more of the following options:

• Billing—Select this option to deny billing to a restricted postal code.
• Shipping—Select this option to deny shipping to a restricted postal code.

Enter up to 50 postal codes that will result in a denial of the shipping address, one on each line. The system denies shipping to any shopper’s postal codes that contain any of these codes.

Choose the service you want to use. The following options are available:

• Verazip
• Standard Address Validation
• None

Use the Authentication settings to require shoppers to sign in to your store and authenticate themselves before they can browse your products or make a purchase. See Site settings and Authentication for more information.

Choose the page that the system will redirect to when they try to enter your site without authenticating themselves. The action usually corresponds to a specific page, such as a Login page or Contact Us page.

Select Enabled for Authentication to enable this list.

Use the Checkout settings to choose what elements you want to appear in the shopping cart and whether you want to force shoppers to create an account with your site before they can complete their purchase. Conversely, you can also allow shoppers to shop anonymously. See Site settings and Checkout for more information.

Select how you want to create accounts on your site. You can choose one or more of the following options:

• Company Name Field—Shows a field where a shopper can enter the name of their company.
• Division Field—Shows a field where a shopper can enter the division where they work in the company.
• Fax Number Field—Shows a field where the shopper can enter their fax number.
• Work Number Field—Shows a field where the shopper can enter their work phone number.
• State/Province Field—Shows a field where a shopper can enter the name of the state or province in which they reside.
• Birth Date Field—Shows a field where the shopper can enter their birth date.

• End User Address Section—Shows a field where the shopper can enter an alternate address.

  • Reseller Site—Select this option if this is a reseller site. When selected, this option indicates that the reseller gives Digital River permission to send email notifications to the end user about the reseller purchase (pricing does not appear in the email).
• Require Anonymous Password Field—Shows a field where the user can enter their password.
• Save My Info Check Box—Shows a checkbox that a user can select when they want to save their information for the session. When you select this option, you need to specify the Default Value. 

• Default Value—The default value for the Save My Info checkbox. The following options are available:

  • On—When you select On, the system selects the checkbox by default.
  • Off—When you select Off, the system clears the checkbox by default.
• Allow PayPal as saved Payment Method—Allows the shopper to select PayPal as their preferred payment method.

Select whether you want to require a CVV code for credit card orders. The following options are available:

• Always required for every purchase on store—Select this option when Digital River is the Reseller of Record.
• Never have CVV on for store—Select this option if the sites are located in the European Union (EU).

• Only require once, then never require after that—Select this option if you only want to require a CVV code for the first purchase but not for subsequent purchases.

  Note: If you select the option, the shopper enters the CVV code once and then never again with repeat purchases. This feature requires some site design work. If you do not update your site design, this could affect commerce in your store.

Lists the available checkout flows in your store.

Determines which checkout flows your store can use.

When you enable this feature on your site, it adds a Request Estimate button to the shopping cart. Shoppers can click the button to request so that shoppers can get an estimate of the contents in their cart. Estimates do not guarantee the pricing of the items in the shopping cart, they only save the contents of the cart so the shopper can return to your store and place an order.

• Enabled—Select this option if you want to allow the buyer to request an estimate through the shopping cart.
• Disabled—Select this option if you do not want to allow shoppers to request an estimate through the shopping cart.

To learn more about estimates, see Site settings and Request Estimate.

Choose how long the estimate will be valid after the system creates it. How long an estimate stays valid determines how long a shopper can access that estimate and place an order from that estimate. The following options are available:

• 365 days after creation date
• Custom—Specify the number of days the estimate will remain valid after the creation date.

Select whether you want a checkbox to appear when shoppers request an estimate that allows shoppers to ask customer service or sales to contact the shopper (via phone or email) regarding their estimate. The following options are available:

• No—The shopper cannot select a checkbox when they want a Company representative to contact them.
• Yes—Allows the shopper to select a checkbox when they want a Company Representative to contact them. When you select this option, the Company Representative field appears.

If a shopper does not complete the order and visits your store again, the system restores the contents of their shopping cart based on your settings here. Shopping cart contents can contain products and offers. See Site settings and Restore Cart Contents for more information.

Use the toggle to enable or disable the restoration of promo URL and coupon code triggers in the shopping cart.

• ON—Restores promo URL and coupon code triggers to the shopping cart when the customer returns to your store.
• OFF—Clears the promo URL and coupon code triggers from the shopping cart when the shopper returns to your store.

Allows you to reconcile restored items with the system based on latest offer settings.

• Enabled—Reconciles restored offers with the system based on the latest offer settings.
• Disabled—Does not reconcile restored offers with the system based on the latest offer settings.

Choose how you want to enforce purchase restrictions. Your options are as follows.

• Product (Across Line Items)—Select this option if you want to use the total number of a product in the shopping cart to enforce the restriction.

  Example: If you set the maximum purchase restriction to two, and a shopper adds the same product to the shopping cart three times, the shopper cannot complete the order because the total number of product items in the shopping cart (in this case three) exceeds the purchase restrictions.

• Line Item—Select this option if you want to enforce purchase restrictions on a per line item basis. This option enforces purchase restrictions per single line item.

  Example: If you set a maximum purchase restriction of two, the shopper could add the same product to the shopping cart multiple times and not be restricted unless the shopper changed the quantity of one of those line items to exceed two (the number set for the maximum purchase restriction).

Carrier was unable to deliver the product to the shipping address and returns the product to the fulfiller.

Customer Service initiated a line-level return due to service-related issues.

The customer initiates a return due to a product being damaged upon arrival, the product might not be returnable.

The system generated a refund when the order was canceled before fulfillment and had a settled payment.

The bank or card issuer initiated a refund.

The system generated an order-level refund for an order after suppression occurred and Digital River collected the funds.

Customer Service sent a refund to the customer to adjust the price of a product.

The customer asked to replace a product that is now out of stock so a refund was given instead and no return is needed.

Customer Service issued a refund via the centralized payment gateway (CPG).

Payment

Customer Service sent a payment credit.

A bank initiated a line or order-level chargeback.

Line Item Level

The cancel for this line item is complete.

The line item is complete.

The product for this line item has not yet been fulfilled.

Order Level

The order is complete.

The order is in review.

The order has been blocked due to a fraud issue.

Choose one of the following options:

• Enabled—Select this option if you want to allow the shopper to purchase a physical version of a download product while in the shopping cart. If Backup Media is enabled, additional work will be required to have Backup Media work correctly on the store. Contact your Store Operations Manager for more information.

• Disabled—Select this option if you do not want to use the Backup Media feature.

Displays the "Bought - Also Bought" section on the store.

This feature requires additional Site Design work for the list to appear in your store.

See Site settings and Bought - Also Bought for more information.

Choose the maximum number of products to display on your store. This field appears when you enable the feature.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

This setting allows the site to issue e-invoices and upload related data to the government's e-invoice platform. The e-invoice is also known as the electronic Government Uniform Invoice (eGUI).

Global Tax ID Management allows the site to collect and validate the shopper's tax IDs for all countries where Digital River has business ties.

You can define which shopper types should be displayed on the Billing page for the shopper to select. Your options are as follows:'

• Personal and Business
• Personal Only
• Business Only

Provide the text for the link that appears when the product appears in the search results. The title appears as the primary link in the search results. The maximum recommended length is 70 characters.

You expect a shopper to enter these words in a search engine. These words describe your products or store.

Enter keywords that describe the contents of the page and appear on the page.

The recommended maximum number of words is 7.

This setting allows the site to toggle between the existing (old) Term Codes implementation used by Global Commerce-hosted sites and the new Term Code Service implementation used by the Commerce API. This Master Toggle will be used by Term codes, Disclosure, Enable Multiple Terms, and Products.

Controls various payment-related settings and options.

Allows you to enable or disable 3D Secure authentication. 3D Secure authentication provides security for both retailers and customers who are shopping online.

When enabled and a zero dollar authorization fails, the system automatically converts Auto Renewal to Manual Renewal.

Enter the percentage for the delayed payment threshold.

Enter the number of days allows for a delayed payment notification.

Allows the Payments Managers to designate who receives a notification when there are new applications for Client Credit Plus accounts.

When enabled, allows the shopper to choose whether they want to save their payment information.

See Site settings and Preorders for more information.

Use the Private Stores setting to indicate whether you want to use Private Stores on your site. Note that some Site Design work may be required to implement Private Stores on your site. See the following topics for more information:

• Site settings
• Home Page Search Engine Optimization

Redirects

Use the Regulatory Fees to indicate whether you are required to charge and collect regulatory fees for purchases on your site.

Allows you to self-manage your email notifications. With this setting enabled, the Email Notifications option will be visible in the menu and clients will be able to edit the content of any email notification enabled on this site.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

This option allows you to choose whether you want renewals to use the same subscription ID as the initial purchase or be issued a new ID (which is the default behavior) when a shopper manually renews their subscription.

Choose one of the following options:

• Never—Select this option if you want the renewal order ID to be different from the initial subscription order ID.

  Best Practices: Choose the Always or Within number days option. The Never option makes it harder to calculate how many of your new subscription transactions are actually renewals and affects the reporting results.

• Always—Select this option when you want the renewal order ID to be the same as the initial subscription order ID.
• Within number days—Select this option and specify the number of days if you want the renewal order ID to be the same as the initial subscription order ID when the renewal occurs within the time frame you specify in the field.

Select this checkbox if you want the Subscription History link to appear in the Help pages for your site. This link allows the shopper to manage their subscriptions through their account.

Specify the duration of the free extension in days, weeks, months, or years.

These fields appear when you select the Enable Customer Service Save checkbox.

Select this checkbox if you want to allow shoppers to stop automatic billing for their subscriptions while viewing their subscription information in www.findmyorder.com.(Stopping the automatic billing turns the subscription into a manual renewal subscription.) If you do not select this option, a shopper must call Customer Service to stop the automatic billing for their subscription.

Select this checkbox if you want to allow shoppers to stop their subscription from www.findmyorder.com.When a shopper stops their subscription, they immediately lose access to their subscription.

This is how long you want your subscription renewal price list to be valid for renewals from the current date.

This attribute allows you to control when you can create a new subscription renewal price list. This attribute prevents you from charging a shopper a different renewal price than the one quoted in their reminder email. See Subscription renewal pricing for more information.

When setting the renewal price list limitation, observe the following rules:

• Once you set pricing in a renewal price list and activate the price list, never change those prices. If you need to change the pricing in a subscription renewal price list, create a new renewal price list and set the end date for the current price list to the start date for the new price list. Changing pricing in an active renewal price list can result in the reminder email quoting a shopper one price and charging a different price on renewal.

• The number of days prior to expiration when your subscription products send a reminder email should be at least the same number of days set for the renewal price list limitation setting. 

  Best Practices: Configure this setting to be the same value as you set for the maximum number of days prior to expiration for your products. However, as long as you set this setting to the least number of days prior to expiration, the system will charge your shoppers the price quoted in the reminder email.

When enabled, allows Merchandising Manager to customize offer behavior for subscription purchases, including automatic and manual renewals.

• Select Enabled if you want options to Subscription Offer Controls to appear in the Offer Wizard.
• Select Disabled if you do not want the Subscription Offer Controls to appear in the Offer Wizard.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Use the Top-Selling Products feature to show a list of the best-selling products in your store. See Site settings and Top-Selling Products for more information.

Select how often you want the system to recalculate and update the list of top-selling products in your store. The following options are available:

• Daily
• Weekly
• Monthly

You can exclude products from the Top-Selling Products list.

Allows you to add products to the Exclude Product list.

Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

Choose one of the following options:

• Enabled—Select this option if you want to enable the system-generated message.
• Disabled—Select this option if you do not enable the system-generated message.

Select how often you want the system to send notifications to a shopper who has ordered a product that is out of stock and on backorder.

When enabled, allows shoppers to purchase digital products as gifts. Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

The prepaid landed costs The total price of a product once it has arrived at the buyer's door. The landed cost includes the original price of the product, all transportation fees (both inland and ocean), customers, duties, taxes, insurance, currency conversion, creating, handling, and payment fees. for a physical order shipped across a border. The system calculates, shows, and collects the costs associated with an export/import order. That includes all costs associated with the export/import order, including prepaying the costs on behalf of the customer for the delivery of the product, clearing customs, and the use our shipping agent (carrier/logistics partner). These calculations also include delivery costs (shipping), any applicable import duties, as well as taxes required to smoothly clear customs.

Use the Notify Me settings to indicate if you want to provide a link (on the Product Detail page) for out of stock products. This allows shoppers to request notification (via email) when an out of stock product comes back in stock.

Select the maximum number of days when a shopper can receive notification that a product is back in stock after a shopper requests notification. When the notification request expires, the system deletes the shopper's request and their email address.

When enabled, allows real-time inventory checks for products in your store. Choose one of the following options:

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

When enabled, allows your store to use an external call to get stock status. Use this option when a third-party system maintains inventory counts for your products.

• Enabled—Select this option to use this feature in your store.
• Disabled—Select this option to disable this feature in your store.

The system sends FTC reports on a nightly basis to the email address listed below if the system sends an FTC notification to a customer. If the system sends no FTC notifications, you will not receive a report.

Enter the email address for the user or group that will receive the FTC report.

Choose the default product category for the payment method.

The Authorized Shopping Countries setting allows you to define which shoppers can purchase products in your store based on the billing or shipping address they enter during checkout. Use this feature when you want to:

• Deny shoppers, who live in a specific location, from purchasing products from your store.
• Deny shoppers, who want to ship products to a certain location (even if they do not reside at that location), from shipping products to that location from your store.

Lists the countries that a shopper cannot use when entering their billing information.

Supported locales (all other locales besides the default locale) will inherit the settings from the default locale by default. If you want to configure a supported locale differently from the default, click that locale tab, select the Customize for This Locale option, and then add the countries that you want to allow or deny for that locale.

List the countries that a shopper can use when entering their billing information. Some countries appear in the Allowed Countries list by default.

Supported locales (all other locales besides the default locale) inherit the settings from the default locale by default. If you want to configure a supported locale differently from the default, click that locale tab, select the Customize for This Locale option, and then add the countries that you want to allow for that locale.

Explain why you defined the restrictions. Provide enough detail to ensure someone else can determine why you denied or allowed billing or shipping to a specific country for a specific locale.

If the country code is not recognized or configured in the Country/Language list, the system redirects the shopper according to your specified settings. The following options are available:

• Stay on this site—Shoppers visiting your store from an unrecognized country will stay on the site they are trying to view.

  Example: If a shopper from an unrecognized country tries to access the en_GB locale of your store and you do not have a rule set up to specifically redirect shoppers in unrecognized countries, they will see the en_GB locale of your store.

• Go to specific site—The system redirects shoppers visiting your store from an unrecognized country to a specific site and locale you select from the Site and Locale lists that appear when you select this option.

Choose the locale you want to use from this list. This field appears when you select the Go to specific site option.

Remove one or more destinations.

Select a country from the list.

Provide the name of the locale.

Choose one of the following options:

• ON—Enables protection against attacks that force shoppers to unwittingly perform actions against their permission.
• OFF—Disables protection against attacks that force shoppers to unwittingly perform actions against their permission.

Define the shopper's password strength.

Enhanced password strength requires a secure shopper's password. In addition to meeting the minimum password length, the password will need to include three of the following characteristics:

• Upper case letter
• lower case letter
• Numbers
• Special characters: ! @ # $ % ^ * ~ : ; & > < [ ] { } | - _ + = ?

Choose one of the following options:

• ON—Enables the Enhanced Password Strength feature.

  Note: If you enable the Enhanced Password Strength feature, existing shoppers with weak passwords must change their password when they sign in.

• OFF—Disables the Enhanced Password Strength feature.

Choose one of the following options:

• Enabled—Enables the Secure Session Cookie feature.
• Disabled—Disables the Secure Session Cookie feature.

Define how shoppers can regain access to their account if they forgot their password. Some settings may require assistance from your Store Operations Manager.

Enter the number of hours before the link expires. The value must be greater than zero (0).

This field appears when you select the Send Shopper a Link to Reset Their Password option.

Choose one of the following options:

• Require user to enter a CAPTCHA after multiple failed logins
• Lock shopper account after multiple failed logins

When enabled, shoppers must enter their current password when they change their password.