Editing a user

Use the Edit User page to modify a specific user.

Edit User taskbar

Button or Field	Description
Activate User / Deactivate User	This toggle allows you to activate or deactivate a user. See How to activate or deactivate users for more information.

Details tab

Use the Details tab to configure a user's details.

Panes	Description
Contact Information	Enter or edit the contact information for the user. The system automatically populates the address fields with the selected company's address, but you can change or update the address as needed.
Login Information	Enter or edit the login information for the user. The following fields appear in the Login Information pane: User Name—The user's login name. If you edit an existing user, you cannot change the User Name. User Locale—Select the default locale for the user. The system uses this selection to determine what content to display to the user when multiple versions are available. Example: The Customer Service pages several localized language. A Japanese user sees only the Japanese locale for these pages, while an English user sees only the English locale for these pages. Start Date and End Date—Use these fields to define when the user should be active in the system. If you specify an end date (end dates are not required), the system terminates the user's access to the company and site on that date. Note: To deactivate or reactivate the user, click Deactivate User or Activate User in the taskbar. Deactivated users cannot log on to the system. See How to activate or deactivate users for more information. Password—The system emails password links to users when they create their account. Please make sure the email address is correct. If you edit an existing user, click Expire Password to reset the user’s password. The system expires the user's current password, and the next time the user signs in they have to enter a new password. When a user enters their new password, they can enter their old password. Status—Indicates whether the user is active or inactive.
Access Information	Select the company (or companies, if applicable) and sites the user can access. Then assign a role to the user for each site the user can access. The company and site roles determine which Global Commerce pages and the user can see and use. For more information on what each role controls, see User role definitions. Note: You should assign all Global Commerce users in your company the User Manager role. The User Manager can assign one or more of these roles when they create or edit a user within the same company. The User Manager cannot assign roles to a user if the User Manager does not have access to those roles.

Notifications tab

Use the Notifications tab to view and resend a user's notifications.

Pod	Description
User Information	Displays the following information: User Name Email Address
Notification History	Lists the email notifications sent to the user.
Delayed Notifications	Lists the unsent email notifications.

How to edit a user

You can edit a user. When you edit an existing user, you can:

• Modify the user's contact information
• Reset the user's password
• Deactivate or activate the user
• Edit the reports the user can access
• View notifications sent from Global Commerce to the user

1. Select Administration, select Users and then click Manage Users. The User page appears.
2. To search for a user, complete the fields under the Search and Filter tab and click Search .
3. Click a user name under the User Name column. The Details tab on the Edit User page appears by default.
4. Complete the fields and click Save. See the Details tab and Notifications tab, for a description of these fields.

How to activate or deactivate users

When you edit a user, you can deactivate the user and remove their access to the system. The system does not delete deactivated users. Deactivated users cannot sign in to the system. If needed, you can reactivate a user later.

1. Select Administration, select Users and then click Manage Users. The User page appears.
2. Click a user name under the User name column. The Details tab appears on the Edit User page appears by default.

3. Choose one of the following options:

   • To activate a user, click Activate user. The user can now log in to your site.
   • To deactivate a user, click Deactivate user. A deactivated user can no longer log in to your site.

   Note: The Activate/Deactivate User button is a toggle button.

How to reset a user's password

When you edit a user, you can reset the user's password. When you reset a user’s password, the system sends the user an email informing them of their new password.

1. Select Administration, select Users and then click Manage Users. The Users page appears.
2. Click a user name under the User name column. The Details tab appears on the Edit User page appears by default.
3. On the Details tab, click Reset Password. When you do this, the system resets the user's current password, and the user must enter a new password the next time the user signs in. The user’s new password can be the same as the old password.

How to view and resend notifications

When you edit an active user, you can view the notifications sent to the user and, if needed, resend a notification. Notifications can include events, such as when a user forgets their password and sends a request to update their password.

When you view notifications, you can see the user's name, the email address, and the notification history. The notification history provides a listing of each notification and provides other summary details.

1. Select Administration, select Users and then click Manage Users. The Users page appears.
2. Click a user name under the User name column. The Details tab appears on the Edit User page appears by default.
3. Click the Notifications tab.
4. Under Notification History, click the event name under the Event Name column for the notification that you want to view or resend. The Notification Details window appears where you can view the details of the notification.
5. To resend the notification, click Resend.
6. Click Done to close the window and return to the Edit User page.