Creating a product combination with components

Learn how to create a product combination with one or more components including subscription components.

You can create bundled products or packages with multiple items using a product combination. A product combination is one or more sellable SKUs (components) combined as a single product that a shopper can purchase. It can consist of physical, digital, or subscription products and appears in a response as a single lineItem with the pricing details for that product combination. You can adjust the price and configuration of the bundled products to meet your pricing or product combination strategies.

If you are interested in using product combinations, contact your Customer Success Manager.

Considerations

Suppose you currently use Commerce API to sell product combinations and have been using the Return API for returning product combinations. In that case, you may be affected by the recent changes made in the product combinations.

You can use a subscription product as a component of a product combination (product combination) via Commerce API. Because the shopper views the product combination as a single product, the shopper will not see the real value of each component. It also leaves some space for you to play around with the pricing and positioning of the product.

Step 1: Enable product combinations

Before you create a product combination (with components), you must enable product combinations at the company level. See How to enable product combinations for more information.

Step 2: Determine how to cancel/return a product combination

See How to enable the cancellation/return of a product combination for instructions.

Step 3: Configure the site settings for subscription products

See How to configure site settings for subscription products for instructions.

Step 4: Verify the combined subscriptions meet requirements

If your product combination contains one or more subscription products, ensure a product combination meets the following conditions so the system can combine the notifications, billing, and shipping for those subscriptions.

Set up at least one subscription in the product combination to allow product combinations.
All orders for the subscriptions must belong to the same shopper and use the same payment method. Note that Global Commerce does not currently support physical subscription products.
You can only combine subscriptions purchased from the same site. You cannot combine subscriptions from different sites owned by the same company.
The expiration date must be the same for all subscriptions.
The billing and shipping information must be the same for the subscriptions.
You must enable the User Autorenew Subscription Combined Renewal notification for the site even if you do not enable combined subscriptions for the product.
You must enable the products to be combined and specify the expiration dates within a set number of days on the product setup.
A shopper can visit www.findmyorder.com or call Customer Service and choose to combine one or more subscriptions before their expiration date.

Step 5: Create a product combination with components

Required Role: Catalog Manager This Global Commerce user role allows users to access the catalog, including product features, categories, subscriptions, and tags. The user can also preview sites.

Go to the Product Setup wizard and choose a template.
1. Choose one of the following options:
  - Select Catalog, select Products, and then click Create Product.
  - Select Catalog, select Products, click Manage Product and then click Create Product.
  The Product Setup step appears.
2. Choose the Product Combinations (with Components) template. See Product Setup for more information.
3. Click Next.
Select the supported locales. See Supported Locales for more information.
1. Select the checkbox next to each locale you plan to support.
2. Select the Default option next to a locale that you want to use as the default.
  
  The system will use the default locale to display in your store if the shopper’s locale is unknown.
3. If required, select the Restrict Product Visibility and Purchasing to Locales Below checkbox.
  
  Note: When you select this checkbox, you are only selling this product to the selected locales. For product combinations, the supported locales must include the supported locales for the components that have product visibility and purchasing restrictions. Likewise, the supported locales in the components must include the supported locales for the product combination if there are product visibility and purchasing restrictions in the product combination.
4. Click Next.
Add the product to catalogs and categories.
1. Under Add Product to Catalogs, select the checkbox next to each catalog where you want the product to appear.
  
  Requirement: For product combinations, the catalog associations in the product combinations must include all of its components.
  
  Example: If you associate a product combination with catalogs A and B, you must associate all of the components in the product combination with both of those catalogs.
2. Under Add Product to Categories, select the checkbox next to each category where you want your product to appear.
  
  Note: You must select a catalog before you can select a category.
3. Click Next.
See Catalogs and Categories for more information.
Select the product options:
1. If your company created Custom attribute families, select the checkbox next to each option you want to apply to the product.
  
  Note: If you are creating a subscription product, you must select the Subscription option.
2. Select the fulfillment option for your product.
  
  Note: If you create a product with variations, you can select more than one fulfillment option. (checkboxes instead of option buttons appear next to each fulfillment type.) If you select more than one fulfillment option, you must create a product variation for each fulfillment option.
3. Click Next.
See Product Options for more information.
Configure the product settings. See Product Settings for more information.
1. To change the product settings for the default locale, click the default locale tab and complete the fields. If you click a different locale tab, click Yes when prompted to save your changes.
2. Click the tab for a locale, select the Override default local settings checkbox, and complete the fields. If you click a different locale tab, click Yes when prompted to save your changes.
3. Repeat step b for each additional locale.
4. Click Next.
Configure the product components to create a product combination. See Product Combination for more information.

Prerequisite: You must enable Product Combination before you can select this option. See How to enable product combinations for more information.

Note: The Product Components step only appears when you select the Product Combination (with Components) option on the Setup Product page.
1. Click Add.
2. Complete the search fields and click Search .
3. Choose one of the following options:
  - To select one or more products, select the checkbox next to each Product ID you want and then click Add Selected Items.
  - To select all products in the list, select the checkbox next to Product ID, and then click Add Selected Items.
  The products appear in the Product Components list.
4. Click Next.
Assign a price to the product. See Pricing for more information.
1. To display the components associated with the product combination, click the Expand button next to the currency.
2. For each component in the Pricing list, perform the following steps:
  1. Type the price of the each component in the Price fields.
  2. (Optional.) Select the Allow Zero if the product is part of a promotion or giveaway.
  3. Click Refresh to calculate the price of the product combination.
  4. Repeat steps a and b for each additional currency.
3. Click Finish. The Edit Product page appears.
  
  Note: If the Edit Product page shows any errors, you can correct the errors on the Edit Product page and save the changes.
  
  Important: You acknowledge the Export Compliance Acknowledgment Statement by clicking "Finish" and adding a product combination through this interface. This statement appears at the bottom of the Pricing step.
Deploy the product. See Deploy Products for instructions.

How to create a Flex Term renewal for a subscription product

To create a subscription that uses Flex Term renewal:

Follow the instructions in How to create a product.
When you reach the Product Options step, select the Subscription checkbox.
When you reach the Product Settings step, complete the fields under Subscription. See Subscription for more information.
Choose Flexible Term from the Payment Schedule drop-down list.
Select the number of billing cycles from the Number of Billing Cycles drop-down list.
Under Notifications, clear the checkboxes associated with Reminders for Automatic Renewals.
Choose one or more manual renewal reminders checkboxes associated with Reminder for Manual Renewals.
Select one or more checkboxes associated with Update Expired Credit Card to send credit card expiration reminders before billing events.
Click Next and complete the rest of the field in the Product Setup wizard.